I started experiencing some itching and redness in my left wrist, were I normally wear my smartband. After removing it I noticed how tingly and red the area was so I decided to keep it off and wait for the skin to heal.
I got a pretty ugly burn (looks exactly like burning the skin with a hot stove and is quite uncomfortable) and several days after the skin started peeling off.
This has never happened to me before with other smartbands I´ve used (which I´ve even kept all night to track my sleep patterns) but I´m now terrified of using the watch again. I don´t want to keep damaging my skin and now I have an unusable device. Might be a solution to change the band that comes with the watch?
I’ve had my Galaxy fit2 just over a week and I’ve had to stop wearing it due to it burning my wrist.
I’ve got photographs if required. Can you help me please?
We're sorry to hear about this issue with your watch, and we take these cases very seriously. I've sent over a PM with further info regarding this, please reply when possible.
@Mckinstry85: I'm sorry to hear that you're experiencing this issue with your Gear Fit 2. If you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and myself or one of the other moderators will be able to get this escalated for you.
Alternatively, please reach out to our Help Desk directly via the link below, and an advisor will be on hand to assist you further.