buds +

[Rossy133]

I pre ordered my s20 ultra and then claimed my buds+, i got all the confirmations but yet to hear anymore or actually recieve them. Is extremly dissapointing.  I recieved the comfirmation in march. Its now september and said will be shipped in 45 days, Has anyone else had this same issue

[MrsGallagher]

you should of chased up your claim, there was obviously something more they needed to confirm pre order, your time slit may have run out but contact them anyways, I got my buds no problem but the duo charger with the watch had a hitch, they needed the serial number, had I not of chased it up myself I wouldn't of known, they must have so many claims to get through

[Rossy133]

i did and they had all the info and said all was accepted and i shoild recieve them. so have been patiant but 6months is a ***** take

[Meh90]

wow 6 months. I got my today for note 20 ultra pre order, less than the 45 days.

[Rossy133]

this is my point exactly. was told i would recieve them within 45days

[Meh90]

try Email support@samsunguk.zendesk.com or call 0330 SAM SHOP (726 7467). Our customer service team are available Monday to Sunday, 8am to 10pm.

[ianbuk]

I would contact Samsung. I upgraded my Note 10 to Note 20 Ultra, and got a Note 20 for my wife on the deal on the 23rd August and have received my buds and buds+ already.