Got brand new Buds+ from my S20 Ultra pre-order, just tried setting them up but the right one seems dead.
No sound from it & doesn't connect to the phone. Tried pressing & holding the bud for 3s & it makes a beep but still doesn't connect.
I pop it in the charging case & the case stays green, however, if i take the left bud out & pop it back in the case, the light on the case goes red for charging.
Any idea folks?
I've just tried pairing the buds with my Galaxy Tab S5, worked no problem.
So paired with my Tab & updated the software, working no problem on my phone now.
Thanks for replies guys.
Hi Esurient, Sorry to hear that you're having issues with your Galaxy Buds+. Here's a few things that you can try:
1. Place both buds in the charging case for 10-15 seconds, then place them back in your ears.
2. Disable Bluetooth on the connected mobile device for around 20 seconds then re-enable it.
3. Open the Galaxy Wearables app > About Earbuds > Reset Earbuds
If the issue persists then I recommend visiting a Samsung Support Centre where an engineer can inspect the buds for you. To find your nearest one please check the link below, select 'Mobile Device > Phones, Tablets and Wearables' and enter your post code.