Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Buds Live. Not compatible with Wearables app

(Topic created on: 11-04-2022 09:33 PM)
Matt5289
Apprentice
Options
Wearables
Has anyone else tried to link their Galaxy buds live to the wearable app? I can link to the normal Bluetooth and play music but not change the settings at all such as noise cancelling and touch control in the app. Calls are not great either. 
1 REPLY 1
smg1
Navigator
Options
Wearables
Unfortunately this may mean you have been sold fake buds. The only way to check is to contact samsung with the serial numbers and receipt details
I had to do this as my buds live box was different to what I was seeing on YouTube. So I contacted Samsung and they confirmed they were legit and this is confirmed by connecting to the Samsung wearable app automatically.
They told me if I had been sold fake ones and I had all the receipts they would exchange them for me with some from Samsung.
I hope this helps