At the beginnig of May I bought Samsung Galaxy Buds+ (SM-R175NZKAEUA).
Everything was workign fine, but after some updates, the functionality activating Ambient sound during calls stopped working.
I found some people on Reddit having the same issue:
I have the latest SW:
Buds firmware: R175XXU0ATF2
Galaxy Wearable app: 22.214.171.12431361
Galaxy Buds+ Plugin: 1.3.20061651
I tried to reset the Buds over the Wearable app, I cleared data and cache of the Warable app, I completely removed Wearable and Buds+ Plugin and instaled it again. None of it helped.
All the features work fine (even the Ambient sound). But when I start calling, the ambient sound is deactivated.
When stop calling, it activates again.
Solved! Go to Solution.
@TessM - thank you for your message and recommendations.
Not sure what happened but the issue has been SOLVED for me!! Most likely the solution came with a new versions of the Android Apps.
Versions I have now:
Galaxy Buds+ Plugin: 1.4.20080651
Galaxy Wearable: 126.96.36.19971661
Earbuds SW: R175XXU0ATF2
The feature "Use Ambient Sound During Calls" is On. During my troubleshooting I was trying to disable, make a call, enable, make a call.. but it's still the same.
Regarding the Touchpad settings, I have the Left headphone set with Ambient sound mode. And I can enable the mode by touching and holding the touchpad. But when calling, it disables the Ambient sound AND the long touch mutes microphone instead of enabling the Ambient sound (I assume it is a correct behavior of the Touchpad).
It's purely about the "Use Ambient Sound During Calls" functionality. And I can tell you that on 11th of May 2020 when I bought it and installed the latest FW, it was working fine.
I have a similar issue. Ambient sound is on but during the call touchpad does not work at all.
Additionally, sound quality is poor during the call. It looks like my earbuds switch to HSP/HFP profile during the call. I think they are related to each other.
Yes it is possible, but it should be working. I expect Samsung to troubleshoot it further, there is nothing we can do I guess.
About the call quality, I am not 100% sure but it seemed to me that it differs from the phone used. My LG G7 Thinq has quite good quality while Samsung S7 Edge of friend of mine was worse. But I did not do a deeper comparison.
The issue is not related to the phone I have. There is the same behavior when I test it with other phones.
I assume that there is a problem with the Galaxy Buds+ SW version: R175XXU0ATF2
I can confirm that it only works on one of my phones.
It doesn't work on my Oneplus 6 but works fine on LG G6.
Firmware version: R175XXU0ATF2
Would it be possible to report this to Samsung engineering? If there is anything you would like us to test, let us know.