09-12-2018 11:03 AM in
Desperately seeking help in plain English. I am in awe of the level of expertise on these forums but I need an *****s guide for the following problem starting from step 1 – pick up the watch.
My beloved Samsung Gear s3 frontier has been reduced to a brick and simply shows the logo. From what I’ve read Samsung will simply tell me that it’s water damaged and won’t help and my assurances that it’s not will be met by a deaf ear. Can someone tell me – as if you were addressing a 6 year old – how I fix this and get my watch back to the land of the living. The serial number is R5AK108VQL3.
Thank you in anticipation.
09-12-2018 11:23 AM in
09-12-2018 04:44 PM in
No chance of water damage. Tried the 100% charge and then switch on. Doesn’t seem to be a centre in Scotland... love the watch but very poor support.
Bizzarely this happened within a week of my Frontier going doa to my Apple series 2. Although it was out of warranty and bought in the US, apple owned it! Sent a prepaid UPS package and repaired it for free.
my Frontier is a better watch but Customer Service is on another level entirely.
09-12-2018 11:11 PM in
I’ve since found out that there is a centre in Edinburgh and was going to take it in next weekend but if you can get it picked up it would be most appreciated.
let me know what I need to do.
18-12-2018 12:51 PM in
I've spoke with @CarlH, he's told me he's sent you a private message asking for your Serial Number, did you get this?
If you drop me a message with it and your preferred collection date before 3PM, I'll get it sorted.