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Original topic:

Blood Pressure GW4 Repair

(Topic created on: 01-12-2022 03:26 PM)
Jimo2020
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Wearables
Hello All!

Has anyone else has issues with the blood pressure monitor after they have had their GW4 back from repair, following the bricking firmware incident?

My health monitor app says the watch is not compatible with blood pressure monitoring, and its also not avaliable on the watch health monitor app either. It was working fine before it was sent for repair...

Samsung support don't have a clue and have escalated it... 




















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3 REPLIES 3
IndiW
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Have got your separate Samsung Health monitor app running? As you may know, it's different to Samsung health app
Jimo2020
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Yeah got that running on both phone and watch...
CrysteleL
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Hi there, I have the same issue! I reside in Germany and sent my watch in for repair twice and they can't figure out what is wrong despite reset, changing motherboard etc.

How can Samsung own Technical team don't know what is the issue, worst part is take me ages to tell them Blood Pressure is not ECG, not Body Compositon and not BPM. 

Now they ask me to recontact Samsung Customer Service asking them to fix as the technical team can't fix. But Customer Service ask me go to Technical Servicing.

They been making me goes round and round spending hours travelling to the repair centre and back. 

Major frustation.

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