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Big issue with watch 5 not showing caller id with incoming calls

(Topic created on: 15-02-2024 08:11 AM)
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ashouhdy
Pioneer
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hello, am facing a big issue with my wifi enabled gw5 paired by bluetooth with s23u all at latest updates , the incoming calls not showing the id as before just the number,

i have hard reset the watch , deleted the wearable app and reinstalled , repaired the watch as new watch , gave all permissions , set the default phone app as default ,, contacts are shown on the watch normally ,, messages too..

but when i have an incoming call the name not shown , just a number ,, very frustrating ,, i would like to have a responce from samsung ASAP ...  how to fix this !!  my other mates watches are working fine with the same configurations !! only mine !! 

watch =  wearable OS 4.0     phone is  one ui 6

(1)
40 REPLIES 40
Dozotto
Apprentice
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What is happening with Samsung Support Team?

On this forum, everyone is complaining about this issue.
On Reddit, everyone is complaining about this issue.
On XDA, everyone is complaining about this issue.

Samsung support team, it's only a couple of lines of coding.
OMG

ashouhdy
Pioneer
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So what now , no reply from aby samsung representatives ? whats the point of this Samsung so called community ?

No official one to address this issue to ?

RibAz
Apprentice
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same issue here . Just bought a z fold 5 and galaxy watch 6 classic. caller id on the watch is up in the air, sometimes when I recive a call  its just the number showing on the  watch abd some times it is with the caller name showing. I tried to remove all the country codes from my contacts but is till not stable. this is a big low from  samsung  when there products cost a big fortune. 

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HYosri
Apprentice
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@Lithium-Admin

#samsung

Galaxy S22 Ultra #galaxy_watch_pro5

Please we need a specific date when this issue will be solving, you are lost customers and fill off alot of bad feedbacks about your products 

Please we need a specific date when this issue will be solving, you are losting customers and filling of alot of bad feedbacks about your products. 

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ashouhdy
Pioneer
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no fix yet !

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Solution
Phil1402
First Poster
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I have the same problem with my Galaxy Watch 5pro and S24 Ultra. It now works for me after I set the following:

Settings / Apps / Coose default apps / Caller ID and spam app / set Phone

(1)
ashouhdy
Pioneer
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it works !

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OSss08
Apprentice
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Hi Van you elaborate on the solution a little bit more? These steps need to be followed on the device or on the watch? I do not have the Caller ID and Spam app option in my 'Choose Default apps' menu. It would be helpful if you can detail the steps and provide screenshots of the solution.

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Dozotto
Apprentice
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It didn't work for me

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MohammedAdel
First Poster
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It works now to show names ID when I get a phone call but in the phone dialer call log app still only number without names 

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