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battery draining to fast

(Topic created on: 29-03-2021 10:41 PM)
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Anniebell33
Explorer
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Can any one help..... 

My watch is suddenly draining super fast. I put it on for bed at 10.30pm last night it was 100% , I put it on sleep mode. Woke up at 6.30am and its on 30%. 

Normally it lasts all night and day... HELP...

It seems to be since the last update 
 I have done a factory reset and discounted it from my phone. And started a fresh. 

I thought I had cured it as yesterday it was fine. But this morning its drained all the battery..... help!!! 
13 REPLIES 13
Anniebell33
Explorer
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they are collecting it tomorrow. to repair or fix the problem.
you should ring them up. it was really easy. I booked a video call with them
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Stephanie-Loomis
Apprentice
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The site said it would cost more than $100! I can replace it for less!  oy.

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Vickig550
Apprentice
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 I've got the Active watch2 , have all the apps turned off except calls and contacts.  I turned the "always on" off.  Display is set to 4 for brightness .... and at the MOST, with all these apps off,  my watch will just barely make 12 hrs, then the battery is completely drained. ..... without even making a call.  Very frustrating.  Note:  When talking with a customer service ... no matter what they say for a fix ... DO NOT DELETE your plan.  After being on the phone for over 4 hrs, the rep told me to start fresh with the watch, delete everything (including the plan) and start all over with pairing, etc.  What a nightmare!  My billing was totally goofed up, I was being charged for a 2nd watch when resuming my plan.

If some finds a FIX for this battery drainage ... PLEASE share with the rest of us.  Sounds like this is a major problem.

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Smiletic
Apprentice
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Hi guys, I managed to fix it on my Active 2: I deleted the Galaxy Wearables app from my phone and reinstalled it. Then I completely restarted my watch using the restore function. He went back to his old battery usage and the "data transmission" message that appeared on my cell phone stopped.

 
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