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Original topic:

Anybody not had their airbuds after submitting all the relevant paperworj

(Topic created on: 20-07-2021 04:58 PM)
Theo1962
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Wearables
Scam !!!
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11 REPLIES 11
AndrewL
Moderator
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@Theo1962: I'm not sure which promotion you're referring to. Please can you confirm which device the offer was attached to, along with when and where you purchased it, and I will have a look into this for you. 

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Theo1962
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It was the Samsung A52 ...through virgin.....I have submitted proof of purchase in the timeframe stated.....which was acknowledged . I was told they would be with me .....I think it was within 45 days of validation and I have heard nothing since.......
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Theo1962
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I cannot be sure as it was so long ago
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AndrewL
Moderator
Moderator
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@Theo1962: Thank you for confirming. If you received an email confirmation at the time to state that your claim had been successful, but you haven't received your Galaxy Buds+ then I recommend reaching out to the Promotions Team at aseriesbuds@samsungpromotions.claims quoting your claims reference, and an advisor will be able to look into this for you. 

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Theo1962
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It is so long ago ...all the info was on my old phone as I had to wait to receive my new phone so cannot trace any paperwork
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Theo1962
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Any help you can offer please
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Alley65
Apprentice
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Wearables

No,an email confirmed I was getting them ,so I waited. Then lastnight I figure I'm going to see if I got a tracking number , and found an email saying that I.had to send in some e voucher by July 19th to get them?! I never got an enough her from them. Or insteu tons to send an email voucher. It is a total scam to sell their phones. What can we do about it?

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Alley65
Apprentice
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Wearables

Did they help you? I doubt it...they set u.up for failure to ensure we don't get the free headphones.

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Theo1962
First Poster
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Its a disgrace.....was made so difficult to claim once the phone had been purchased......I sent off all the paperwork was told it would take up to 45 days and guess what......nothing total joke .....I will not buy another Samsung to be duped again.....unless they send me the airbuds I signed up for .....
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