21-08-2020 02:58 PM in
Today i decided I would get a smart watch and being so engrossed into the Samsung eco system (TVs',Phones,tablets,SmartThings, etc) i went on the samsung website to find one. I noticed the galaxy watch3 and quite liked the look of it and noticed on this page it had a big button to "pre order" so as i am in no rush for it i thought i would go for it - I have inserted links to the pages and also screenshots in case it gets removed https://www.samsung.com/uk/wearables/galaxy-watch3-r840/SM-R840NZKAEUA/
After clicking the big "pre order" button it took me to the page to buy it and i noticed at the top an advert that if i pre ordered said item i would be able to claim a wireless duo charger pad worth £89.99 which made my mind up for me - link - https://www.samsung.com/uk/wearables/galaxy-watch3-r840/SM-R840NZKAEUA/buy/
After purchasing the watch i decided to look at how to claim the charger where i stumbled on the fact i had to order it on the 20th of August latest and it is now the 21st. I spent an hour on chat to someone and got nowhere so decided to do the online voice chat with someone who basically made out i was stupid for thinking i could claim the charger a day later as when i bought the watch i clicked on something that said add to basket and not pre order, although i clicked pre order the page before.. How was i to know I wasn't pre ordering.. Is this false advertising and should i be entitled to the charger or am i completely missing something here...
22-08-2020 05:26 AM in
24-08-2020 08:53 AM in
I notice that the wording on your first image has now been changed to 'buy now' and the banner on your 2nd image has been removed. I appreciate that it would be in the T&C's as mentioned, but when he purchased it the button told him he was pre ordering it.