01-07-2019 04:52 PM in
Fact of the matter is that you shouldn't have to buy a new strap when the factory one is causing physical damage to you. I plan on contacting my carrier today to see if they'll send me one on behalf of Samsung.
22-07-2019 08:58 PM in
05-04-2020 08:13 PM in
I'm having the same problem. Wrist has become very sore. Tried a different strap and that didn't help. It seems silly to suggest not wearing the watch to see if that helps, as that defeats the object of having it!
As a previous poster said, I had a fitbit for years and never had a problem. Had the galaxy for about a month, so very disappointed.