Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Allergic reaction to watch

(Topic created on: 05/04/20 23:16)
Leeannmc82
Apprentice
Options
Wearables

15534554541793385546247516886241.jpg

 

43 REPLIES 43
Sora_Takenouchi
Apprentice
Options
Wearables

Fact of the matter is that you shouldn't have to buy a new strap when the factory one is causing physical damage to you. I plan on contacting my carrier today to see if they'll send me one on behalf of Samsung. 

PaulaT1975
Apprentice
Options
Wearables
Its not the strap that's the issue. Its caused from the sensor. I tried wearing my watch a little looser and it helps a bit!! My rash is the exact same as yours!!
It drove me mad... i hope u get it sorted 😁
LozzaC46
Apprentice
Options
Wearables

have exactly same problem  almost like a burn! Have had a fitbit or nearly 3 yes, no problem. Had my Samsung less than a week and my wrist is marked!!

Need a solution

KirstyG
Moderator
Moderator
Options
Wearables

Hey @LozzaC46, we’d like to look into this. Can you send me a PM please?

 

 

 

 

Lugetti
New Member
Options
Wearables

I'm having the same problem. Wrist has become very sore. Tried a different strap and that didn't help. It seems silly to suggest not wearing the watch to see if that helps, as that defeats the object of having it!

As a previous poster said, I had a fitbit for years and never had a problem. Had the galaxy for about a month, so very disappointed. 

thunderkats
Explorer
Options
Wearables

I found the watch strap was burning my wrist I message Samsung and got no reply I ended up ordering a metal strap of Amazon 

0 Likes
Reply
thunderkats
Explorer
Options
Wearables
I wish you luck when I went to a samsung store I just got a blank expression from them....
0 Likes
Reply
thunderkats
Explorer
Options
Wearables
Try a metal strap
0 Likes
Reply
thunderkats
Explorer
Options
Wearables
Order a metal strap
0 Likes
Reply
thunderkats
Explorer
Options
Wearables
I believe there is a fee
0 Likes
Reply