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Original topic:

Allergic reaction to watch

(Topic created on: 24/03/19 20:50)
Leeannmc82
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42 REPLIES 42
Leeannmc82
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Is anyone else experiencing an alergic reaction the the galaxy watch?
TomF
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Hello @Leeannmc82! When you wear the Galaxy Watch for a long time or do a high-intensity exercise while wearing it, skin irritation may occur due to friction and pressure. If you are wearing your Galaxy Watch for a long time, remove the Galaxy Watch from your wrist and do not wear your Galaxy Watch for several hours.

• Skin irritation may occur due to an allergy, environment factors, other factors, or when your skin is exposed to soap or sweat for long periods. In this case, stop using your Galaxy Watch and wait 2 or 3 days for the symptoms to ease. If the symptoms persist or worsen, immediately call your doctor.
• Make sure your skin is dry before wearing your Galaxy Watch. If you wear a wet Galaxy Watch for a long time, your skin may be affected.
• If you use your Galaxy Watch in the water, remove foreign materials from your skin and Galaxy Watch and dry them thoroughly to prevent the skin irritation.
• Do not use any accessories except the Galaxy Watch in the water.
Leeannmc82
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I take it off overnight to charge. That should be a sufficient time off my wrist. I had an apple watch previously and never had an issue. From doing some searching online it appears that there is a significant amount of people experiencing the exact same issue.  Is there another strap available? 

TomF
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Would you be able to stop wearing your watch for 2/3 days and see if these symptoms ease? It might be worth checking in with your local GP to rule out an allergic reaction.

 

There are Galaxy Watch straps available on our website, which can be found here!

thunderkats
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Although you say this could be an allergic reaction dont you think its incoincidental that theres so many people having the same issue
LozzaC46
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Why pay £250+ for a watch to either not wear it or pay more money to get another strap? 

bmull32
First Poster
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There seem to be an AWFUL LOT of users experiencing this issue. Seems like Samsung should do something to address it other than "wash and dry the band or buy another band". I'm here because, surprise, I'm having the same issues.

LozzaC46
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As anyone signed or been asked to sign a waiver from samsung?

I've refused and written to chief financial officer to discuss same

 

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PaulaT1975
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No I havent, sorry
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PaulaT1975
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Never again will I buy another Samsung product. They were an absolute nightmare to deal with. It took 9 months of failed collections (5 in total). Then in the end, the courier "lost" my watch that was on route to phone repair company. To be honest they did me a, favour. After a further 3 months of pursuing the phone repair Company I got a full refund.  I have since bought a Garmin and not looked back... I replaced my phone this year too with P30 Pro also.  I was always a huge fan of Samsung but not after that experience. 

thunderkats
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Yes there other strap you can buy 

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thunderkats
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The easiest solution is to buy a different watch strap which personally samsung should do something about????

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Sora_Takenouchi
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Fact of the matter is that you shouldn't have to buy a new strap when the factory one is causing physical damage to you. I plan on contacting my carrier today to see if they'll send me one on behalf of Samsung. 

thunderkats
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I wish you luck when I went to a samsung store I just got a blank expression from them....
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thunderkats
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I find this to be untrue changing strap helps much better samsung need to do something about the plastic straps that come with their watches as there are a lot of people having the same issue
Dee22
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Yes totally agree, because the watch is expensive as it is and I just got mine and my wrist looks bad. I cannot wear my watch.

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Dee22
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Does anyone have an allergic reaction to the watch, and how did you get this issue fixed.The watch I gotThe watch I got

 

Just wear for 5 hoursJust wear for 5 hours

 

It takes so long to go awayIt takes so long to go away

 

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PaulaT1975
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Yes I am too, I have been wearing watch for 2 months and it’s only developed. I tried wearing on my other arm and the rash developed there also. It’s extremely frustrating after the price I paid!! 

MissHobart
Observer
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Me too, on the Galaxy Fit I got in the summer, it's been developing for the last few weeks, I'll be contacting Samsung this week. It seems to be a common issue?!

The Gear Fit I had at the beginning of the year was fine. 

Saying not to get it wet or remove it often defeats the object of having a device which monitors your activity, analyses your sleep and is sold as waterproof!! 

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thunderkats
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I believe there is a fee
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