I have had to stop using my Buds Pro because they caused a bad reaction to my skin in my inner ear, causing irritation, scabs and weeping. In the end I had to go to my doctor who prescribed an ear spray and antibiotics. I occasionally try the Buds Pro again but the same problem arises within 30 minutes of use.
I did not have any similar issues with the original Buds.
Apart from this issue I really like the Buds Pro. All the controls etc work well with my Galaxy S20. The sound quality is really pretty good and I find them really comfortable. So far, they are easily the best wireless ear buds I've tried (so far)
Model number: SM-R190(EARBUDS) EP-G R190 (CRADLE)
Sorry to hear about this, @Tim O. If you are based in the UK, please send a private message over to @Sam_UK and one of the mods will be on hand to take a look into this for you. If you would prefer, you can also raise this with our Support Teams using the details on the 'Contact us' page, here: https://www.samsung.com/uk/support/contact/
I did replace the silicon tips with foam ones sold on Amazon specifically sold for the Buds Pro. They appear to fit and stay put very well and might even be an all-round improvement on the originals. However, they didn't help with the skin reaction issue for me.
I've had exactly the same experience. Been struggling with reoccurring ear infections since I got my earbuds in April. Right ear is still blocked/tinitus. Left ear inflamed. I proved it this week by just wearing the left one for exercise, and only that ear is sore now.
I'll contact support.
I haven't. But I've never had any issues with latex or silicone previously. I've worn earbuds for decades made with plastic/silicone/foam etc.
But maybe there is a new material in these earbuds we're reacting to?