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Allergic reaction to ear buds

(Topic created on: 07-05-2024 10:41 AM)
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fots
Apprentice
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I've 100% had a reaction from my galaxy bud pros. I've got itchy, flaky ears plus fluid. It's super uncomfortable and extremely annoying as I've paid for these! I don't have an allergy to nickel. Is there anything that can be done? 
24 REPLIES 24
Rd16
Journeyman
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Can someone stop deflecting the problem away from the earbuds pro. Samsung needs to address the irritation their product is causing.

jodirenaepippin
First Poster
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I have also been having the same issue.  I have changed the tips out and cleaned the earbuds many, many times.  That is 100% not the issue.  I've worn my old pair of galaxy earbuds for hours and hours with 0 problems.  I have been contacting Samsung almost daily since August about getting a refund and returning my earbuds with 0 help.  I have used Samsung products for years and I would expect them to do the right thing and refund customers who are allergic to their product.

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mr_gripper
Apprentice
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I have to add my voice to this. Buds pro 2 have given me several ear infections since I got them. I gave them a break for 6 months but tried again today and after 30 mins of wear, my ears are seeping. These things are toxic, Samsun need to provide answers for this. Check posts on Reddit, 100's if not 1,000's of people have suffered from this.
AtshaamY
Moderator
Moderator
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Hi @mr_gripper.

I'm sorry you're having some problems with your earbuds. If you are based in the UK or Ireland, please send us a Private Message to Sam_UK so we can escalate this to the relevant team.

 

AtshaamY

mr_gripper
Apprentice
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Hi @Atshaam, I'm new here... how do I send PM to Sam_UK? Should I email or can that be done through this app??
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AtshaamY
Moderator
Moderator
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Tap on the profile icon in the top-right > Private Message > Select the pen icon to send a new message > Enter Sam_UK > Type your message > Send Message.

mr_gripper
Apprentice
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Great, thanks. I have done that now.
Kirstie74
First Poster
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Thank god I found this thread. After months of cleaning my buds, using eardrops and vaseline in my ears I now know I got to stop using my buds. Got mine free with my S23 so can't get a refund but at least I haven't spent a small fortune on the memory foam tips. My poor ears are in such a state, itching, leakage and flakey skin.  Shame on you Samsung for ignoring the problem and not making us more aware of this ongoing issue with your buds! 

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Nachobits
First Poster
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Glad i came here as I'm experiencing the same. Itchy, crusty ears and liquid (clear, no smell)

And no, don't start withme by saying it should be clean blahblah. 

It's new, got it last March. Before i even used it, i went ahead, cleaned it - but still 🤷🏻‍♀️

I never really thought it's the buds, but whatever else then?

No, it's not from prolonged usage either as i just used it to listen to my mock exams for an hour max.

Is it the silicone I'm allergic to?🤔

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AntS
Moderator
Moderator
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Possibly @Nachobits🤔 There's more info on the materials used here: https://www.samsung.com/uk/support/mobile-devices/wearing-the-galaxy-buds/ 

 

Like AtshaamY said above, we can escalate to our specialist colleagues. If you'd like us to do that, please send us a Private Message with your contact details and any relevant info (e.g. product model and serial numbers) to our @Sam_UK  account (https://eu.community.samsung.com/t5/user/viewprofilepage/user-id/1716597) Guide on how to send a Private/Direct Message here if you need it: https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...  

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