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Active2 Smart Watch screen display glitch - one time only. Battery drains in less than a day ever since.

(Topic created on: 05-07-2023 04:32 PM)
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MVDWebcaster
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My screen display showed first black, then a steadily increasing number of horizontal white lines across the face of the watch until white filled the whole screen.   The white screen remained for about 3-5 seconds, then went black and the watch was shut down.     When I rebooted the watch it came back up normally and showed the time etc as usual ( I use Power Save mode most of the time).     Since then, all seems normal except, even in Power Save mode, the battery lasts 12-14 hours and have to recharge every night.   

Anyone else seen this issue and dealt with it?   I haven't done a Reset yet, waiting to learn if there are any other solutions.   Thanks.

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ChrisP88
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@MVDWebcaster Hey!

Theres another thread here where you may find some helpful tips in-

https://eu.community.samsung.com/t5/wearables/completely-new-samsung-galaxy-watch4-battery-drain/td-....

If the issue persists, please submit an Error Report to us for your Watch. You can find some tips for doing this here-

https://www.samsung.com/uk/support/mobile-devices/how-do-i-send-an-error-report/#:~:text=If%20you%20....


 

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