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active watch

(Topic created on: 07-02-2021 09:57 PM)
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AGNELukas
Apprentice
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Hi, i keep trying to contact samsung and find out how to book repair of my watch without having serial number (Lost box), any ideas if i can do it only with proof of purchase?
7 REPLIES 7
AshtabS9Ultra
Mastermind
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I shouldn't see why not they usually come to you as well, does the watch work at all? can you access the menu?
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AGNELukas
Apprentice
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watch is completely dead, and to book repair they keep asking for serial number, would samsung know this number from purchase details?
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Denzel49
Journeyman
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you can find the serial number from the Samsung wearable app
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AGNELukas
Apprentice
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how to find it if watch not connected because its not working?
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AshtabS9Ultra
Mastermind
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if you go into the Wear app you may be able to find it on there if it was connected recently, if not there is not really any other way
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AGNELukas
Apprentice
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found it on wear app! thanks
AshtabS9Ultra
Mastermind
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Nice! glad you sorted it
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