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Original topic:

Active watch 2 UK delivery delay?

(Topic created on: 04/10/19 09:45)
Chris_UK
Explorer
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Wearables

Hi, I ordered a Active Watch 2 back in early September for a morning deliverly on the 21st September. 

 

The order didn't arive and there has been no comunication about a delay, the status online is "order placed" and when I called up he help desk the advice was "Wait a few weeks to see if it turns up".

 

Is there an update? The complete lack of comunications is pretty poor. 

37 REPLIES 37
Cman2000
Apprentice
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Yep, from Samsung direct!

Dont know about the others but with Vodafone you can get an addon called Vodafone One Number, it allows another device to become a secondary device to the main phone number. Just gave them a device id number and its done. Unfortunately my watch is telling me mobile service isnt allowed for this region!! Tech support are scratching their heads!
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Eldy
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Mine turned up today and it's amazing. Pity Samsung didn't communicate the delays though.

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Manish3
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Spoke to customer service online and they said it will be delivered today but the website says not dispatched. Not she if the representative was being truthful. We shall see what happens in the next 12 hours.

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Chris_UK
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I spoke to them again on Wednesday and they said they would send me an update by email by 2pm on Thursday...and nothing. Its still "shipping requested" online with the comment "Ships by Sep 21st 2019".

I understand that things can go wrong and there can be delays, but the lack of communication or updates is the bigger issue.



Bulver
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What is aggravating is the fact that they are feeding us a load of bull (when they do actually communicate with us!).  I would rather they say that there is a production or transport delay and forecast a revised despatch date, so that customers are not left hanging in limbo.

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Jfitzy
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ive had the same problem

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Cman2000
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Ive had the same , pre ordered weeks ago, had a paid for time slot delivery for sat morning ( the promised arrival date) and nothing. Waited at home for it,  day wasted, called CS and they didnt have a clue what was going on. Spoke to them today and told now to expect it 4th October. Im furious, like others ive had no communications at all. Im on the verge of cancelling the order.

GK4P
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Start moving, will see...Start moving, will see...

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Bulver
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Great stuff, looks like an impending delivery, eh?  Notice my order had moved to middle position, so I am hopeful of a delivery some time soon.   At last, but all they had to do was keep us up to date.....

Icky
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Ordered mine on 17th and still nothing. Was meant to be dispatched yesterday. Spoke to them today and was told it would  be sent today and I'll get an email to confirm- guess what. Nothing. Spoke to live chat tonight and she couldn't get in to my account. Funny that... just checked online and it's still shipping requested like it has been for weeks

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GK4P
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Last night, 22:30 got email:  The following items are on their way to you. Will see.

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Bulver
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Good morning, all

i, too, received 2 emails last night regarding the watch delivery.  I have done a track on the parcel and DPD advise it is in their Radlett depot, so I am hoping their claim of delivery today is factual!

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GK4P
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Got it! 11:20. DPD. No time... busy :smiling-face:
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Bulver
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Mine arrived around 11am today, very pleased with the watch.  Now spending all day working out how to use it (properly!).  I can’t link to my Samsung J3 phone, will have to contact 3 on Monday, other than that, all seems pretty good at moment.

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Katybob
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I have truly never experienced such awful customer services.

i preordered my watch on 9th September and paid for it. I had an email on 20/09/19 saying they had cancelled it. I had to chase why and was passed around non stop. I took six days of chasing to get a refund. I was told to re order the watch and they would make sure I would get it. I ordered the watch on 24/09/19 and paid for a time slot delivery this morning. I had no dispatch email so called the customer services this morning and was told they have no watches to send!! Yet again they have my money and I am a month down the line and have no watch!! The manager said “that’s just the way it goes”! I’m waiting for them to check with their warehouse as to when I can expect my watch.

why on earth are they letting people pre order the watches, book delivery time slots and take their money knowing that they don’t have the stock!

I can’t believe they’ve done it to me twice! Furious and disappointed with a dismal customer services 

Chris_UK
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I received mine this morning.... Although getting it connected to 4g is proving to be a problem 🤔
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Mikez1
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That's exactly whats happened to me too Katy, my order got cancelled for no known reason so had to reorder it which means no free wireless charger with the new order and now they don't know when they'll have the watch available. Customer service with this company is absolutely awful