23-09-2019 08:39 AM
Hi, I ordered a Active Watch 2 back in early September for a morning deliverly on the 21st September.
The order didn't arive and there has been no comunication about a delay, the status online is "order placed" and when I called up he help desk the advice was "Wait a few weeks to see if it turns up".
Is there an update? The complete lack of comunications is pretty poor.
02-10-2019 08:06 PM
Mine is due for despatch tomorrow.
I'm not hopeful.
Is it available on the high street or anywhere ?
This is going to be a saga isn't it
02-10-2019 08:49 PM
After three no show deliveries mine turned up today at last!
Now i have a new problem, its an lte version which doesnt appear to want to connect to any mobile service, tech support saying i may have to return it!!!
02-10-2019 08:55 PM
@Cman2000 wrote:After three no show deliveries mine turned up today at last!
Now i have a new problem, its an lte version which doesnt appear to want to connect to any mobile service, tech support saying i may have to return it!!!
Ooooh so Samsung have started to actually dispatch the LTE versions now? Who did you order from? A retailer or direct?
Also I was under the impression that the UK networks weren't doing LTE plans for the watches unless ordered from them?
02-10-2019 09:27 PM
Mine turned up today and it's amazing. Pity Samsung didn't communicate the delays though.
02-10-2019 09:27 PM
04-10-2019 08:30 AM
Spoke to customer service online and they said it will be delivered today but the website says not dispatched. Not she if the representative was being truthful. We shall see what happens in the next 12 hours.
04-10-2019 08:45 AM
04-10-2019 11:44 AM
What is aggravating is the fact that they are feeding us a load of bull (when they do actually communicate with us!). I would rather they say that there is a production or transport delay and forecast a revised despatch date, so that customers are not left hanging in limbo.
04-10-2019 07:59 PM
04-10-2019 08:50 PM
Great stuff, looks like an impending delivery, eh? Notice my order had moved to middle position, so I am hopeful of a delivery some time soon. At last, but all they had to do was keep us up to date.....