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Original topic:

Active watch 2 UK delivery delay?

(Topic created on: 23/09/19 18:45)
Chris_UK
Explorer
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Wearables

Hi, I ordered a Active Watch 2 back in early September for a morning deliverly on the 21st September. 

 

The order didn't arive and there has been no comunication about a delay, the status online is "order placed" and when I called up he help desk the advice was "Wait a few weeks to see if it turns up".

 

Is there an update? The complete lack of comunications is pretty poor. 

37 REPLIES 37
Kamutis
First Poster
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Wearables
having same issue...
Chris_UK
Explorer
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Wearables

I understand when things go wrong there can be delays, but the lack of comunication is the issue. 

 

 

Kippax
Apprentice
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Wearables

Ordered mine on the Sept 19th .... earliest delivery available was Oct 3rd.

 

Not that impressed I have to say.

Kippax
Apprentice
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... and I can't claim the Duo charger until the watch has arrived.

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Jfitzy
Apprentice
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ive had the same problem

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Jfitzy
Apprentice
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all the info for claiming is on your email for your order

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Cman2000
Apprentice
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Ive had the same , pre ordered weeks ago, had a paid for time slot delivery for sat morning ( the promised arrival date) and nothing. Waited at home for it,  day wasted, called CS and they didnt have a clue what was going on. Spoke to them today and told now to expect it 4th October. Im furious, like others ive had no communications at all. Im on the verge of cancelling the order.

Kippax
Apprentice
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Wearables

@Jfitzy wrote:

all the info for claiming is on your email for your order


Nope ...... the claim procedure requires that you provide the IMEI number of the watch and also (think I recall) a photo of the watch itself.

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Chris_UK
Explorer
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Wearables
Have contacted Samsumg through email, phone and social media...absolutely nothing.

Does anyone from Samsung read this forum?