Hi, I ordered a Active Watch 2 back in early September for a morning deliverly on the 21st September.
The order didn't arive and there has been no comunication about a delay, the status online is "order placed" and when I called up he help desk the advice was "Wait a few weeks to see if it turns up".
Is there an update? The complete lack of comunications is pretty poor.
Ive had the same , pre ordered weeks ago, had a paid for time slot delivery for sat morning ( the promised arrival date) and nothing. Waited at home for it, day wasted, called CS and they didnt have a clue what was going on. Spoke to them today and told now to expect it 4th October. Im furious, like others ive had no communications at all. Im on the verge of cancelling the order.
all the info for claiming is on your email for your order
Nope ...... the claim procedure requires that you provide the IMEI number of the watch and also (think I recall) a photo of the watch itself.