Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Active 2 watch fault

(Topic created on: 25-05-2022 08:29 PM)
339 Views
SonOfOdin
Navigator
Options
The Mrs active 2 is stuck saying rebooting. Screen goes off. Comes back on saying rebooting. Tried to reset watch and cleared cache in app. Anyone help as watch is now unusable obv 
0 Likes
5 REPLIES 5
ChrisP88
Moderator
Moderator
Options

@SonOfOdin Please go ahead and perform the reboot on the watch. To reboot your smartwatch, press and hold the power button until you see the 'Rebooting...' message again (this may take around 30 seconds). Once the 'Rebooting...' message has appeared, release the power button and wait for the smartwatch to turn back on. Let us know if this helps at all!


 

SonOfOdin
Navigator
Options
Thanks for your help. I have already tried this and its just stuck in this boot loop
0 Likes
ChrisP88
Moderator
Moderator
Options

@SonOfOdin Is the software up to date, please? 


1. Open the Galaxy Wearable app
2. Select About watch.
3. Select Update watch software.
4. Select Update now.


 

SonOfOdin
Navigator
Options
Yes. Software was updated yest and made no diff
0 Likes
SonOfOdin
Navigator
Options
Yes software was updated yest and made no diff
0 Likes