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Original topic:

Active 2 watch fault

(Topic created on: a month ago)
SonOfOdin
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Wearables
The Mrs active 2 is stuck saying rebooting. Screen goes off. Comes back on saying rebooting. Tried to reset watch and cleared cache in app. Anyone help as watch is now unusable obv 
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ChrisP88
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@SonOfOdin Please go ahead and perform the reboot on the watch. To reboot your smartwatch, press and hold the power button until you see the 'Rebooting...' message again (this may take around 30 seconds). Once the 'Rebooting...' message has appeared, release the power button and wait for the smartwatch to turn back on. Let us know if this helps at all!

SonOfOdin
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Thanks for your help. I have already tried this and its just stuck in this boot loop
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ChrisP88
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Wearables

@SonOfOdin Is the software up to date, please? 


1. Open the Galaxy Wearable app
2. Select About watch.
3. Select Update watch software.
4. Select Update now.

SonOfOdin
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Wearables
Yes. Software was updated yest and made no diff
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SonOfOdin
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Yes software was updated yest and made no diff
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