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Original topic:

Active 2 stopped working

(Topic created on: 13-06-2021 10:19 PM)
Jmorey
Apprentice
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Wearables

Any help my active 2 stopped working after update. First it wouldn't Bluetooth  to any of my other devices than shut off and will not do anything.  It has been on the charger. I have had it a year and a couple months.  Store purchased it at was little help. 

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5 REPLIES 5
CarloL
Moderator
Moderator
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Wearables

Hi @Jmorey, are you using the official Samsung charging dock and USB cable to charge your Galaxy Watch Active 2? Can you charge it for 30 minutes to see if it helps? Also, even if the display is black, can you still pair it with another device with the Galaxy Wearable app? 

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Jmorey
Apprentice
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Wearables

Yes I am using original Samsung Galaxy active charger. There is no connection to any Bluetooth.  

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CarloL
Moderator
Moderator
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Wearables

Okay, please make sure that the charging terminals of both the charger pad and the watch itself are clean. If the watch still doesn't charge or doesn't turn on while charging it, there may be a fault with the power/battery. You will need to have it checked by an engineer; one of the agents from Technical Support either on Facebook or Twitter will be happy to book the repair for you: Help & Contact | Samsung United Kingdom

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Jmorey
Apprentice
Options
Wearables

Any recommendations for me living in the US? 

 

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AndrewL
Moderator
Moderator
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Wearables

@Jmorey: To get the assistance you need in your region, please reach out to Samsung Support US via the link below. 

https://www.samsung.com/us/support/

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