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Active 2 rapid battery drain

(Topic created on: 30-01-2020 03:56 PM)
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Active2battery
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After my update a week ago the battery drains insanely quick ....take off charger at 1100 dead by 200. Help this is ridiculous

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AndrewL
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@Active2battery: Sorry to hear that you're having battery issues. Please can you attempt the following steps to see if you notice an improvement?
• When you are not using the watch, turn off the screen
• Activate power saving mode.
• Close unnecessary apps and tracking features
• Deactivate the Bluetooth feature when not in use.
• Deactivate the Wi-Fi feature when not in use.
• Decrease the screen brightness.
• Deactivate the watch always on feature
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Active2battery
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I have done all of these things and nothing helps
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AndrewL
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@Active2battery: Has the watch been left in a very hot or cold location? Also, have you recently installed a new app on the watch? If so, please temporarily remove the app to see if this helps. If the issue persists then I recommend visiting one of our authorised Support Centres where an engineer can inspect your watch. To find your nearest one please check the following link, select 'Mobile Device > Phones, tablets and waearbles' and enter your post code. http://www.samsung.com/uk/support/servicelocation/
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