I have just purchased the samsung galaxy active 2 watch I had it for 6 weeks it's now not charging. I have restarted the watch but it's still not working has any one any ideas what the problem is
I am having the same issue. I got the watch for christmas and never had a problem charging it until last night. I have plugged it into the wall and into my power surge with a samsung charging block and the original samsung charging cable dock. The watch works, but I'm only at 1% battery and it's been on the dock since 11:30pm last night, and it is now 6:43am with still 1% battery left.
I have had my Samsung Active 2 Watch for less than 2 months & it has now stopped charging for the second time!
The 1st time was after only 3 weeks & it was the dock that was the problem, which was replaced for me by the Store of purchase (after waiting for 10 days & being left with a completely flat watch!). Now, again after only 3 weeks of use, the new dock has stopped working too.
Clearly the docks are no good, from the numerous other complaints online about the same issue.
I do not have a S10 phone therefore there is no other way of charging my watch & I'm not going back to the store every 3 weeks or so for a new dock & have an unusable watch for days in between.
What solution, or alternative (non-faulty!) dock is there?
I took Minety the Samsung shop it turned out to be the charger at fault so they replaced it. Mine was only 6 weeks old so still under warranty
Thats great to hear.
I shall feedback your experience to the servce team so to try and make improvments in the support network.
Yes... Same problem. I have had mine less than a week and it no longer charges...
More frustrating because I can't even test if charger doesn't work because everything is closed due to the pandemic.
Very unhappy customer.