Active 2 not charging

[Lennie]

I have just purchased  the samsung galaxy active 2 watch I had it for 6 weeks it's now not charging. I have restarted the watch but it's still not working has any one any ideas what the problem is

[leofonti]

same problem after a month

[Dragriffin]

I got the same problem as well. Did the 15min thing. Nothing. How do I fix this? Currently stuck in Russia due to the virus... barely 6 weeks since i got it...

[Unhappy123]

😡 I'm the same mine only happened this morning iv nearly all samsung watches ,im raging I bought this ,cause of charger been so sensitive and also I think it was a scam to buy it saying ecg works ,Samsung 3 brought out now so I'd say samsung active 2 will be forgotten about ,im so mad all these complaints about chargers and nothing done about it ,well a replacement for how long will they work? I'd like to know if you send charger back Do you have to pay for packaging and shipping

[AG17]

Same problem with my 2 month old watch being charged with all the original samsung charging infrastructure. Looking at the number of complaints, it just seems like one more of those Samsung products launched without testing. In my case, i bought it in korea and recently left Korea forever. So i am not even sure the warranty will work. Probably time to throw the crappy product in the bin

[Shahlana]

I started using my watch 2 days ago I charged before using it and I tried to charge it today and it is not working.
it didn't even charge on my galaxy 20 ultra . what should I do ?

[ChrisM]

Hi @Shahlana 

How long have you had your Watch and where did you buy it from?

[Shahlana]

I unboxed it 3 days ago . charged once before using and that was it . selfridges in London.

[ChrisM]

We would suggest returning the Watch for a replacement.

[Jaynesjim]

My Galaxy Watch Active 2 is 14 months old and just now the watch will not charge.  Judging from what others have shared I suspect that the factory wireless charging unit must have stopped working.  Does anyone know if  Samsung has been willing to replace items like the charger when it is just outside of the warranty period?

[Brain2000]

I just received mine two days ago from Amazon Prime. The dock was dead out of the box. You can tell because the charger will not charge no matter what you do until you power cycle it, and then it will charge for about 5-10 minutes and then stop again until you power cycle it. I was not able to charge my phone until I baby sat it and power cycled the charger about 20 times.