@Tyler_Durden wrote: I have just received another email regarding my case with Currys. "I thank for your emails and apologise for the delay in responding. I have noted your comments to our Defence however our position remains the same. For clarity please note that any representations that were made about the dongle were as to the future. We had no special knowledge about the dongle and we made no statements about existing fact. If this is a misrepresentation then we believe it will be found to be entirely innocent (rather than fraudulently or negligently) and we had not reason to believe at the time the contract was made that Samsung would not introduce the dongle. However, in the meantime please note that I have been liaising with Samsung in order to resolve the issue in respect of your TV. As stated in our Defence whilst the SmartThings Extend dongle was not launched in the UK by Samsung due to technical reasons, we are pleased to advise you that Samsung is now able to provide the functionality of Samsung SmartThings Hub (version 2) if you are seeking the SmartThings connectivity. SmartThings have confirmed for cases where customers had purchased selected 2016 TVs with the expected functionality of a SmartThings Hub, SmartThings will provide a hub free of charge. If you could provide me with your TV’s serial number and a picture of the label with all the information (usually at the back of the TV), I can contact SmartThings to have the Hub sent out to you. We trust the above will resolve the issue and allow your TV to become connected to the SmartThings feature. I hope you find the above as a satisfactory resolution to your dispute. I look forward to hearing from you. Yours sincerely," I am just contemplating my response, but it's likely to be somthing like this: " Thank you for admitting misrepresentation, however whether or not the misrepresentation was innocent the fact is that it still occurred, and therefore the only recourse is to reverse the contract. I am aware of the Smart Hub 2. Unfortunately this really isn't a suitable replacement for the promised functionality of a completely integrated TV system where smart things are managed on a big screen. Have look at these video that shows a small amount of what I should be able to do - https://www.youtube.com/watch?v=KPhLa2ddWFY https://www.youtube.com/watch?v=IMc3V98yzNY I am sure you will see that without the screen many of these functions are not possible. Yours sincerely" I would appreciate any feedback on this before I send it. I think you could highlight the (We had no special knowledge about the dongle and we made no statements about existing fact). They had no special knowledge although they post all about it on their techtalk website which is aimed at enthusiast.
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