I've recently run into this problem with a dead insect on the inside of the screen. On closer inspection, I noticed that the back panel had come away from the frame another common problem with this TV. Having seen that the insect was about 3 inches from where the back panel had separated common sense would tell you that's how the insect got in. Anyway contacted Currys, TV still under 5-year warranty very helpful on phone said they'll fix it no problem. Then received a text from them saying TV being returned unrepaired contacted them straight away said they fixed back panel but left insect in the screen. After a few more calls got a manager who said because the insect COULD have gotten in through a vent they won't be fixing it after some more time she basically let it slip that they not fixing it because the complete panel would need to be replaced. I'll be taking my case further as the insect clearly got inside the TV though a manufacturing problem with the TV I have the pictures to back it up. ... View more

No I don't think you have any right to make a claim as your original TV wasn't sold as having the features. Unless your having issues with your TV you got a nice upgrade already. ... View more

What was the reason that Currys gave you for the refund. That they where told to or a goodwill gesture, how exactly did they word it? ... View more

Can someone provide the best Postal address for letter of intent for Currys. Thanks ... View more

Yes on the stick it is indeed 4K/UHD but not HLG. ... View more

I have the ks7000 and can confirm that HLG doesn't work on the new 4K firestick.  ... View more

@Tyler_Durden wrote: I have just received another email regarding my case with Currys.   "I thank for your emails and apologise for the delay in responding. I have noted your comments to our Defence however our position remains the same.   For clarity please note that any representations that were made about the dongle were as to the future. We had no special knowledge about the dongle and we made no statements about existing fact. If this is a misrepresentation then we believe it will be found to be entirely innocent (rather than fraudulently or negligently) and we had not reason to believe at the time the contract was made that Samsung would not introduce the dongle.     However, in the meantime please note that I have been liaising with Samsung in order to resolve the issue in respect of your TV. As stated in our Defence whilst the SmartThings Extend dongle was not launched in the UK by Samsung due to technical reasons, we are pleased to advise you that Samsung is now able to provide the functionality of Samsung SmartThings Hub (version 2) if you are seeking the SmartThings connectivity.   SmartThings have confirmed for cases where customers had purchased selected 2016 TVs with the expected functionality of a SmartThings Hub, SmartThings will provide a hub free of charge.   If you could provide me with your TV’s serial number and a picture of the label with all the information (usually at the back of the TV), I can contact SmartThings to have the Hub sent out to you.   We trust the above will resolve the issue and allow your TV to become connected to the SmartThings feature.   I hope you find the above as a satisfactory resolution to your dispute.   I look forward to hearing from you.   Yours sincerely,"   I am just contemplating my response, but it's likely to be somthing like this: " Thank you for admitting misrepresentation, however whether or not the misrepresentation was innocent the fact is that it still occurred, and therefore the only recourse is to reverse the contract.  I am aware of the Smart Hub 2. Unfortunately this really isn't a suitable replacement for the promised functionality of a completely integrated TV system where smart things are managed on a big screen.  Have look at these video that shows a small amount of what I should be able to do -   https://www.youtube.com/watch?v=KPhLa2ddWFY  https://www.youtube.com/watch?v=IMc3V98yzNY   I am sure you will see that without the screen many of these functions are not possible.   Yours sincerely"   I would appreciate any feedback on this before I send it. I think you could highlight the (We had no special knowledge about the dongle and we made no statements about existing fact). They had no special knowledge although they post all about it on their techtalk website which is aimed at enthusiast. ... View more

@Tyler_Durden wrote: @paul1277 wrote: @Tyler_Durden wrote: I emailed SCCC again, letting them know that I had made a claim through the small claims court and giving them my claim reference.  They responded with this   "Thank you for your email, and for the update. I have included the claim reference to your case file."   They have until the 18th to make a proper response. If they don't then I'll be sending an "Enter Judgment Bt Default" email and will be awarded the win automatically. Your move Currys! The way Curry's seem to work I don't think anyone knows what the other is doing. I like that response, will file it,  which me thinks they will be doing just that. Or you may get an offer beforehand,  but remember their first offer will be the minimum they think they can get away with.  Please keep is informed.  Paul I'm expecting some kind of action from them when the Small Claim letter lands on their doorstep. But I'm almost hoping that they do nothing so I win by default. If by doing nothing won't that then involve the long process of some kind of bailiffs trying to retrieve your money, Channel 5 (can't pay we'll take it away) style. ... View more

Having looked over some of the previous comments am I correct in thinking I need to send Currys a letter of intent after reaching deadlock before I can start the small claims process. If so do we a letter of intent posted on the forum for reference or a template I could use? ... View more

@Inconceivable wrote: Hi,   My problem is kinda different, my 65KS8000 was a replacement of my  65JS9000 as when it went faulty they were no longer producing the model and they replaced it.   Since then my 65KS8000 has had its front panel replaced due numerous bright white glow spots appearing on the edge of the screen in random places. It’s been just under three months since this has happened and I’ve started getting faint white spots again in random areas no where near as bad as they were when the panel was replaced the but I can see three spots which I’m sure will just get worse and worse over time as that’s what happened before, no longer under warranty of course!   Apparently this is is a known issue but yeah a bit stuck so was looking quite closely at this thread and asked. I’m not convinced with the model anymore 😞   Thanks again for any help and hope that provides more detail as to my original question.     These white spots you talk of seem to be the same problem I have which are getting worse. Can you tell me more about the panel replacement ie do they send someone to look at it first and how long does the process take. ... View more

@Moily wrote: For those who have lodged claims with Currys, is this the email address you used:   customer.services@currys.co.uk   or did you use a different address? This is the address I used  SCCCustomerSolutionsTeam@teamknowhow.com they were quick to reply on that address. ... View more

Yes good advice I wasn't going to bother about it till this misrepresentation issue is settled first. If the misrepresentation issue comes to no avail I'll have to chase the light bleed issue. The tv is covered with 5 year warranty but as I stated before I highly doubt they'd play ball on a panel replacement. ... View more

Sorry should have said I didn't use credit card. I paid in-store using cash and have receipt and 5 year warranty info. And on another note the TV is developing some bad light bleed from the bottom right. It started maybe a few months ago and seems to be getting worse over time. I can only imagine having to deal with Currys about getting that sorted. ... View more

I didn't paid in cash. You live and learn from now on I'll make sure to use credit on bigger purchases.  ... View more

Yeah I wasn't sure what path you were going down. I hope to fight this the whole way. What is the process for small claims court I'm in Northern Ireland would it be at my nearest court and myself and Currys need to attend.  ... View more

@Moily wrote: Correct. Currys aren't going to get away with this.   I've located my receipt so my claim will be going in to them tomorrow. I also had my receipt but it didn't make any difference as the TV has fulfilled its main purpose. They can't grasp the fact it's misrepresentation and are happy to use any tactics to scare you from taking it to the small claims court. ... View more

@CJH26 wrote: Just a small update. John Lewis have been and collected my TV. Just need to wait for the refund now. Great news and good to see JL giving another refund. I don't think us from Currys will be so lucky that they make their own laws. ... View more

I used a template provided on this forum and sent to Currys today and have very quickly had a offer of £457 voucher with return of the TV also. I don't think the offer is of great value giving the price of top end TVs at the moment I could get around the same price selling on the used market. I paid £800 for the KS7000 in November 2016 in today's market I'd need to add another £800 on top of the £457 voucher for a similar TV. What's people's thoughts on this? ... View more