If you bought through finance/creation, just be persistent with them and you will get a result.   I got a full refund, it’s just Creation are handling 70% of it (Curry’s originally told me they were handling 100% but they made a mistake).   It took me many months to finally get them to agree to a refund, it wasn’t an overnight thing. Curry’s pretty much slammed the door in my face but involving Creation under a section 75 complaint was the key.   If the lady you spoke to doesn’t know what a section 75 claim is you’re speaking to the wrong person. Ask to speak to a manager or a senior member of staff.   Dom ... View more

Hi all,   Apologies I haven’t followed up with you all since Curry’s agreed to refund me.   Truth is I am still waiting for the full refund, Curry’s made numerous mistakes ranging from first telling me they were handling the full refund to then telling me that Creation were actually partially refunding me.   Then they didn’t know how to process the refund or ‘cancel it off’ so that Creation could refund me so we’re now on day 21 since the TV was returned. All through fault of Curry’s.   Currys have compensated me £50 so far for the mistakes and time without a television but I’ll be requesting more.   It’s very obvious to me they don’t do this often if at all.   So, yeah. I haven’t been ‘sworn to silence’ haha I’ve just been very busy and also STILL waiting for the full refund. Nightmare.   As as it stands I have received a partial refund from Curry’s and am awaiting around 70% of the total from Creation which SHOULD hopefully be completed this week but I am not holding my breath.   Dom     ... View more

It’s actually Curry’s issuing the refund though, I made complaint through Creation but the manager I was dealing with has obviously told Curry’s they should refund it. Meaning the refund will come from Curry’s upon return of the set. I’m happy with the outcome, I only wanted to be in the position to choose another TV without any loss from the misrepresentation of the KS7000. Soon as I have returned the TV and the refund has processed I shall share my case details. I am pretty confident however, if you were to perhaps make another call to Curry’s head office there’s a good chance their position on the matter has changed since today. Should I expect some drastic discount on the 2018 LG OLED’s after Christmas? ... View more

Finally got a result from Curry’s.   After many, many months and countless phone calls with Creation and Curry’s, I had a phone call today agreeing to a full refund for my KS7000 including the finance set up fee.   I believe my complaint with Creation (finance provider) carried a lot of weight in forcing this outcome.   Anyway, I am able to now return my TV for a full refund and can pick another!   Anyone have any recommendations on what to go for and whether it’s worth waiting for the January sales? I had my eye on the LG C8.   Just wanna say a massive thanks to Paul and the others for this thread and all the information shared. Great job. ... View more

I suggested a swap for a 2018 set numerous times with Currys and each and every time they completely ignored it.   When I asked why they keep avoiding my suggestion of exchanging for a 2018 set that supports SmartThings as originally advertised the gentleman said ‘I refer you to our deadlock letter dated ****’.    Safe to say they don’t want to consider giving me an £800 more expensive TV as a suitable solution. Though it is a completely logical and fair solution in my opinion. ... View more

Yeah, sorry. I thought it was Adam until I checked the tracking information again. Definitely Anthony. ... View more

I sent a lengthy email to the Samsung CEO and in all honesty their response was just as bad as Curry’s. They didn’t want to know.   Just offered the hub and told me to seek legal advice for action against the retailer.   Exactly why I will never buy another Samsung product in the future. They’re a Mickey Mouse company compared to the likes of Apple, LG, Panasonic and Sony. ... View more

The gentleman that signed for my letter before action was ‘Anthony’. ... View more

Yeah, correct address.   They’re just blatantly lying about receiving it and ignoring me.     ... View more

Thought it might be worth mentioning that I sent my ‘Letter before action’ to Currys legal department with a 14 day window for response to which they failed to send anything back to me. When I asked why the knowhow customer service team simply said ‘their legal department haven’t received anything from you’ even through the tracking information shows as signed for by ‘Adam’ the day after sending it out.   I don’t know whether to laugh or cry with Curry’s.   I have since taken up the section 75 or 75A route with Creation, my finance provider. Currently awaiting their solution. ... View more

So after some more emails back and forth, Currys have sent me this final email;   “Dear ******     Thank you for your response.    Your issue has been reviewed in its entirety and offers presented to you that you have advised you are not happy to accept. You have therefore been supplied the relevant dead lock communication to take your complaint further through a either legal representative or an Alternative Dispute Resolution (ADR) provider    The decisions have been given have already been explained.  We are offering a partial refund on return of the unit or a gesture of goodwill should you wish to keep the unit.  I do understand that this is not the resolution that you are seeking, however I do trust that I have clarified the company’s position in this matter.    Please be aware that further communication will be added to your case however may not be responded to.   Yours sincerely,   Darryl Frost  CEO Support Team   Team Knowhow™ Customer Contact Centre Tel: 0344 561 6372”   The ombudsman has also gotten back to me since and said they can’t help as Currys don’t subscribe, so that was a waste of time.   Their absolute final position is to either refund me £700 of the £999 I paid, or give me £350 store credit as a gesture to keep the TV.   Only options left going forward are to go to a small claims court, or make a section 75 claim.   Anyone dealing with Currys currently don’t hold your breath and prepare for a Small claims court battle. Currys are an awful, awful company and I honestly don’t think it will be long before we see another major chain disappear from the high street. ... View more

So, Currys have just suggested I can swap my 55KS7000 for the 55NU7100.   Can anyone clarify if this is a good like for like swap? Is there anything I’ll be losing or is it a decent upgrade? ... View more

That’s the exact email I received word for word. ... View more

The percentage offers they’re making are to cover the usage of the TV. With me they started at ‘current retail value’ which was around 50% and then the in store manager increased the offer to 70%. That’s the best I managed to get out of them but haven’t accepted and am still awaiting response from their legal department in writing. ... View more

John Lewis and Curry’s sure are making life difficult for themselves.   They must realise that at some point it is going to go before a judge and they will inevitably rule in favour of the consumer which in turn is going to lead to added costs and compensation. They’re setting themselves up to lose millions on top of what they could have contained. They were better off just refunding each customer that made complaint rather than causing conflict and losing hundreds of loyal consumers.   This thread is spreading like wild fire as it is and everyday more people are coming forward with their disappointment of being mis-sold a television. When this eventually goes to a small claims court and the retailers lose they’re going to open up the flood gates for every single KS owner to return their TV. This will result in thousands more people claiming. Thousands more in compensation and costs, when they could have just simply accepted they made a mistake and exchanged the TV’s and kept the relatively small number of customers happy.   It really makes you wonder who it is they employ to run these companies because the way they’re handling things at the moment really is just plain stupid. ... View more

The hub isn’t the same thing and the way that the SmartThings integration was intended and advertised was that you could see and control your devices from the TV itself. The hub will not allow this.   I understand that the 2018 range do indeed support SmartThings from the TV the way it was intended back in 2016. It’s taken Samsung two years to get it working it seems.   I am in the same boat as yourself and I have sent my letter before action to Currys legal department.   I did make my purchase using finance though and I have today made a complaint with my finance provider whom are now going to contact Currys.   With regards to the ADR, all retailers by law, have to advise you of your rights to take the matter to an alternative dispute resolution body should you be unable to reach a resolution with the company. John Lewis and Currys however do not subscribe to the service, so any decision made by an ADR isn’t binding.   Personally, I have contacted the consumer ombudsman and raised complaint because I believe this will carry weight should I take the matter to a small claims court. (Which I am prepared to do). So I think it’s very much worth filing a complaint as they will liaise with the retailer and try find a resolution both parties can agree on. ... View more

Seems to have gone a bit quiet here. Has anyone made any progress with Curry's as yet? I am still in talks back and forth via email at the moment trying to negotiate a resolution with their CEO Support team. They have given me a few options but nothing I am willing to accept at this point. I have also sent a 'Letter before action' to their legal department.   As for Samsung, I spent around 2 hours on the phone yesterday being bounced around from pillar to post, advisor to manager and ultimately their response was "Well do you have any evidence?". It's truly distubring that a company of their stature is acting in this way to an error they have made. Any 'decent' company would put their hands up and try to put things right with their customer base. I will never in my life put another penny into Samsung's hands. It's times like this you see the true colours of a company. Ultimately this is Samsung's fault for lying and trying to manipulate the market in my opinion and now retailers are paying the price. (Though as consumers, our claim will always be with our point of sale.) I can only hope that the likes of Curry's and John Lewis eventually take legal action against Samsung.   We will get there eventually, one way or another because this isn't going away. ... View more

@darrant1234   Appreciate that, thanks. ... View more

Does anyone by any chance have a web archive link for Currys ad for the KS7000?   Manager called me back yesterday and offered to return the TVs based on today’s retail price (which I of course rejected). He kept trying to say that the knowhow page doesn’t necessarily say my specific model came with the SmartThings Extend even though I told him it states ALL 2016 SUHD sets do. My point is, if I can show him the specific product page with the SmartThings Extend write it removes all uncertainty and there’s really not much he can say but offer to return at full original purchase price.   If anyone has it, I’d be very grateful. I have tried searching myself but haven’t managed to find anything.   Dom ... View more

Thanks Paul, will update once I’ve heard back. Dom ... View more

Hi all,   Just initiated complaint with Currys yesterday evening with reference to the SmartThings Extend USB device being missing from two KS7000 sets I bought February 2017.   The manager at first kept trying to imply this was a software issue or app issue being missing from the TV which would be something they’re not responsible for. I had to repeat several times this was a missing piece of hardware as advertised on their knowhow page as per OP.   He escalated the issue to what he referred to as their ‘Medics’ and I’d hear back within 24 hours. I gave him printed copies of the page with all the information on regarding the SmartThings Extend and also the case notes from Mr Ramos for him to send over to the ‘Medic’ team.   Hoping to hear back soon with a positive response but I’m not holding my breath! I can see me having to put up quite a fight with Currys if previous issues I’ve had are anything to go by.   Just wanted to thank the OP for his efforts and sharing his experience on the forum!   Dom ... View more