All sorted with richer sounds Ireland , couldn’t be happier with the customer service both on the phone and regular emails and they have replaced my tv and will pick up the Samsung , as you’ve seen they even took the trouble to post on here which is a first after 130 pages of posts . They have a lifetime customer in me .  ... View more

Further on from yesterday . i missread the reply from richer sounds ireland competely(totally my fault) . they rang me and were as ever totally great and resonable so i will probably upgrade my tv and not a samsung as the faults with this TV has always been with samsung and not the retailers  ... View more

thanks paul, just sent them a reply  ... View more

i just got this reply from richer sounds ireland   Many thanks for your mail and apologies for the inconvenience.   I do understand your annoyance but it’s perhaps a little unfair to say that we have mis-sold the TV – our site nor our colleagues never stated that the TV was HDR10 or HLG capable – in terms of the SMART THINGS issue this is a Samsung application that they for some reason have decided not to pursue in Ireland and this is completely beyond our control – as I am sure you understand TV manufacturers support and withdraw support for applications and features on their platforms across the lifespan of products and this is completely beyond our control.   If you are particularly interested in the SMART THINGS we will happily purchase a SMART THINGS hub for you so you can access the same functionality.   If you are looking for an upgrade to your TV just drop us a line with what TV you are looking at and we will see what we can do in terms of an upgrade for you?   ... View more

Thanks for that and all the many posts ... View more

hello , bit late to the party , but have been following vairous threads about the lack of updates for my tv . i have a 55" ks7000 which i purchased from richer sounds belfast but i live in the republic of ireland . do i have a case? many thanks for any replies ... View more