@Meimei123 wrote: You can still personalize your message tone. Go to your message app and look for the three little dots on the right side. Click/touch it (whatever you wann call it) then go to notifications. NOW. There are two. General notifications and new messages. Obv its new messages but general notifications like if the message failed to send, may be changed too. There you go. I love doing this... I've pointed this out sooo many times. There are many apps out there for SMS that will allow you to customize a text message tone for a message thread. I am using textra at this time. However, none of them will allow that customization to overlap into GROUP messages. For example, I assign Tone A to friend A and Tone B to friend B. I send a message to A, and when they respond I hear the tone for friend A. The same goes with Friend B. BUT, if I send a group message to friend A AND to friend B, when either of them respond, I get the default text message tone. Whereas before, when I assigned tones to the INDIVIDUAL through the contacts app, the custom tones extended to group messages also because the tones were assigned to the individual and not the message thread. Also, by assigning them to the thread, I must retain a copy of at least one message in that thread for ever and ever. IF I delete the thread, there goes all the customization for that individual. I liked to be able to assign a quiet little beep to my pharmacy reminding me that it's time to refill my meds, and a nasty, loud obnoxious siren tone to my alarm company telling me that my house is being broke into. I liked to be able to assign individual tones to my family member so that I could tell who it was before I looked, even if they sent a message to me, or to the entire family. The same for co-workers, team members, friends.... Group messages account for about 60% of my texting. My point is.... It wasn't broke then. So why did they break it now?
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Yes, I know that this is an old thread that I'm reviving, but I am still irritated by this. The "Fix" that Samsung mentioned is a stop gap measure and does NOT correct the text message tone problem. It ONLY applies an individual tone to the CONVERSATION and not to the individual. Once the thread is deleted, there goes your custom message tone. While this may be acceptable to most people, most of my Text messages are among Team Members. 3-4 individuals. I can't assign a specific tone to each of the members as I was able to with the old system. Now I can only assign a tone to the entire conversation. I need to know WHO is texting me so that I can know the urgency before I stop what I'm doing and check the message. Before, I could assgn a tone to Person A, Person B and Person C. When each would text me, I could tell who was texting before I needed to look and as such, I could judge the urgency. Under the Group messages, I could STILL tell who it was before I had to stop and pull my phone out. And I like to clean my conversations off my phone occasionally rather than tote around several years worth of text messages. I had specific tones for my Team Members, my family, specific friends that messaged me often, my alarm company... The "Bug" is not with the Texting program, but with the Contact program. The specific tone was originated from the Contract app. The "Fix" was done to the Text app. I didn't find out about this until AFTER I updated my phone last month from a Note 5 to a Note 9. So who do I need to write to in order to add my name to the list of people requesting this feature back. Samsung says that the change came from Android. And please, stop telling everyone that it's fixed. Because it isn't fixed.
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Our official statement on this:
"Samsung has reviewed this matter thoroughly these past few days; however, there were no hardware or software issues found to be relevant to this particular case. While there have been no known similar customer reports globally, we will continue to investigate this issue further. We encourage any UK and Ireland customers who may have questions or concerns to contact their local Customer Service centre at 0330 726 7864 (UK) or 0818 717 100 (Ireland)."
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