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23-05-2019
07:11 PM
Thank you for answering my question. However, this leads me to my next question: Will my S10e support the radio frequencies in the US? As I purchased this phone in Europe like I mentioned (Hungary) to be exact, will this phone support the radio frequencies in the US? The model number of my S10e is SM-G970F
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22-05-2019
07:27 PM
I purchased my S10e from a local computer shop (Unlocked). It was not sold or purchased directly from Telekom. Can I also make outgoing calls to my landline phone or does it really have to be another mobile phone? Should incoming calls be made to my S10e as well or only outgoing calls should be fine?
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22-05-2019
07:15 PM
I can make some outgoing calls to my mother's mobile phone. Do the outgoing calls need to be made to a different carrier? Can I also make outgoing calls to my landline phone or does it really have to be another mobile phone? Would these 5-10 minutes calls be made all at once, or can I make them each day to total those number of minutes needed to unlock? In case I am in the US, and the local US SIM card needs an unlock code, what would be email or phone number to call Samsung for them to provide the unlock code? And what information do I need to provide them to unlock?
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22-05-2019
04:29 PM
I can use my landline phone to call my S10e and then use the S10e to call my landline phone using the same local country SIM card. Would this be OK or do I need have incoming calls only from another mobile phone? So your saying I cannot use a US SIM card when I travel to the US?
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22-05-2019
09:58 AM
1 Like
I just purchased an unlocked Galaxy S10e phone and just noticed on the box that it reads European SIM Card Only. I asked the guy who sold me the phone that will it work with any SIM if I travel internationally, and he said yes, sure, of course. The store is a pretty reputable one in my country in Europe. Anyways, previous to the S10e, I owned a Galaxy S9 using the same SIM card and I just placed the same SIM card from my S9 to the S10e and works great. Question is, do I need to make the same 5-10 minute calls using the same SIM card that was in my S9 using my current S10e phone? I know I had made numerous calls using my SIM from my old S9 and I assume it has passed the needed minutes for it to be used elsewhere abroad. So if I travel to the US, I cannot use a US SIM card on my new S10e since it says European SIM Card Only?
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13-04-2019
08:33 AM
I have Secure Startup encryption enabled on my S9 and all I need to know if that only encrypts the files on the phone only when the phone is totally powered OFF or will it encrypt all the system files and personal files even if the phone is powered ON but LOCKED by the Screen Lock? If that is not the case, will I need to use a third-party app to encrypt my files or even Samsung's Secure Folder app? I know Its even possible to just transfer all the sensitive files to an SD card and encrypt the SD card, but to be honest, I don't trust those because they may get corrupted resulting in data loss. I just want to keep all data to internal storage. Thanks in advance!
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31-10-2018
08:05 PM
I do have a Samsung S9 Alcantara case. But no screen protection on the front. When viewing the phone at a normal angle, then I dont see any blue tint. So, is this normal?
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30-10-2018
09:34 PM
My Galaxy has this blue tint on the display screen when I tilt it to the side. However, when I view the screen at a normal viewing angle, then its fine. Is this normal for all Galaxy S9 devices since these are made of OLED display screens?
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19-10-2018
07:21 AM
I know its too early to ask this question since I got my S9 this year in June. But just in case my S9 needs a battery replacement, what is the process for this? Suppose I find an authorized Sansung Service Center, will they have to ship my phone somewhere else to have the battery replaced or will they do it on the spot locally? I DO NOT want my phone to be shipped somewhere else to replace the battery. That is not acceptable. So, is it just worth asking this when the time comes at a local Service Center? With this question being asked, I would guess the battery change is very unlikely as most people will buy new phones on an average of within 3 to 4 years. Most phone batteries last tpyically around 3 to 4 years. Thanks!
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13-10-2018
04:10 PM
Has Samsung lifted the Region Lock restrictions on all Samsung Galaxy devices? If so, would it be the newer purshased S9 phones or evn the older purchased S9 phones?
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13-10-2018
04:08 PM
I would just like to ask that in situations were there is no Internet connection and in case there is a major issue with the phone, can there be a way to restore the Galaxy S9 to factory settings without having to connect to the Internet? Does the S9 require to be activated in order for it to continue the setup or restore process? As I remember when I first setup my phone for the very first time, the setup process did not allow me to continue the setup because the Check for Updates failed and would not allow me to continue the setup unless I went back to the Wi-Fi section to select an Internet connection.
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06-09-2018
07:27 AM
I know that making these calls need to have my local country SIM, I understand that part. My question was, are these 5 to 10 minute calls need to be one SINGLE continous call or over a period of time until the 5 to 10 minute mark is reached?
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19-08-2018
09:37 PM
I recently purchased a Galaxy S9 phone from Europe and has my European country SIM card. I am planning to take the phone with me to the USA. The phone is Region Locked and requires to make and receive calls for 5 to 10 minutes using my local European country SIM. My question is, are these 5 to 10 minute calls need to be one SINGLE continous call or over a period of time until the 5 to 10 minute mark is reached?
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10-08-2018
11:16 PM
I just got a Galaxy S9 update and the phone restarted (being connected to a charger) and the Start-up Encryption screen goes dim. But afterwards, the screen goes back to normal again. For anyone who also has their phone start-up password encryption enabled, please reboot your phone to see if the encryption password prompt screen goes dim or not. I would like to see if this is normal. But otherwise, my display is fine afterwards. Thanks!
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But would like to know what version to get? The WiFi only version or the 4g and LTE? Is there any differences between the two versions? And are the Galaxy Tabs also Region Locked?
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I am thinking to replace my laptop with just using Galaxy Tab S3 tablet instead as my main primary computing device. I only look at my emails, watch YouTube, and Internet. But please help me decide which one to get. The WiFi Only version or with the combination of WiFi-4G-LTE? Most likely should be purchasing this from Europe. My travels are a very minimum and most of it are in the USA, so maybe a WiFi Only will be enough. However, maybe in case I will need to have 4G or LTE, all depends on my location. Money wise: Kind of on a tight budget and the WiFi only version appears to be cheaper in terms of price. Also, while here in Europe, pretty much all Galaxy devices are Unlocked. My other question is, will this also work in the USA regarding the frequency bands? Do the Galaxy Tabs also have a Region Lock as well like the Galaxy phones do when purchasing from another region such as from Europe? Thanks!
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27-07-2018
08:18 AM
It’s resolved. when signing into Outlook app as well, One Drive seems to notice this and that’s why no password prompt for One Drive
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26-07-2018
10:06 PM
Another problem but more of an anoyance than a problem ... Now when I sign into One Drive app, I enter my email which is my username but does not ask for the password. It does ask for the password using my Computer when I sign-in to One Drive (web-based version) from there. I have Auto Sync OFF. I even signed out from the One Drive app, from the Play Store, and from the One Drive webpage from my PC as well.
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26-07-2018
05:49 PM
All resolved now by going into the Play Store and updating One Drive and works now. Thanks anyways
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26-07-2018
09:55 AM
Hi, My WiFi Internet connection works fine on my S9 phone like the browsers, email, and everything else, except for One Drive. When I try to logon to the One Drive app which was pre-installed on the S9 when I got it and its under the Microsoft Folder, it says that there is no network conection. I restarted my Wifi on the phone but that did not help. I wanted to also uninstall and reinstall One Drive but there is no option for Uninstall, only Disable. Can anyone else report or had issues with signing in to One Drive app and had this error message that no Internet connection was detected even though there is? Again, I am ONLY facing this issue with One Drive app from the Microsoft Apps folder. All else is working fine. Thanks!
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26-07-2018
08:46 AM
I own a Galaxy S9 and I added my first Contact phone number and it asked me if I wanted to store this information on the Phone or on the SIM card? My internal Phone storage is encrypted with the Galaxy S9's encryption feature called Secure Startup along with a boot up password. My SIM card (which was provided from my carrier) has also a 4 digit PIN code as well and its called a SIM PIN. So which is more secure to store my Contacts? Phone or directly to the SIM? Thanks
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21-07-2018
01:12 PM
Cases are useless for the front screen anyways when dropped, but since the back is made out of glass as well, I would like to know how fragile the back is and if its very sensitive to shock and cracking, then please let me know if I should get a case or not. I just like the was the phone looks without having a case on it. Thanks
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21-07-2018
08:17 AM
What happens when the second screen fills up with apps? Does it create a new thrird screen? I am starting to loose space on my second screen from all the apps I have on my second screen. I can move apps to my Home Screen, but I would rather prefer to leave my Home Screen as default layout. Any help would be appreciated.
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12-07-2018
11:59 AM
1 Like
Yep, its a real issue. The question is, when is Samsung going to roll out an update for this? I tried the workarounds as suggested from reading most of the articles on this by the following method below: Settings > Apps > Messages > Permissions > and uncheck access to Storage and Camera However, the workaround above does not work as I tried to open the Samsung Messages app and it would not open properly unless those permissions are allowed again.
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12-07-2018
11:54 AM
I use the app from my Windows PC called 7zip to encrypt all my sensitive files and then uploading them onto my Cloud Backup Service account like One Drive. Is there any possible way to download these files from One Drive directly using my S9 phone and decrypting them using the native default Samsung My Files app? Or, do I need to install the Android version of 7zip to decrypt these files? I know that the native Samsung My Files app has a built-in ZIP and Unzipping feature, but my guess is, is that it does not support decryption of ZIP files. However, I did a test using both methods and emailing these ZIP and 7zip files to myself by first zipping them then assigning a encryption password and then downloading these onto my phone. After trying to Unzip the files using the Samsung My Files app, it said Failed to Extract these files. So again as mentioned, I dont think My Files app supports encryption or decryption of Zip or 7zip archived files. Thanks
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12-07-2018
08:22 AM
1 Like
One interesting thing, is that they recommend not turning OFF (or even rebooting) the phone for at least 24 hours. After placing the call, we advise to not turn off the phone for atleast 24 hours so complete the process. If this is successful, the regional SIM lock on your device will automatically be removed.
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12-07-2018
08:17 AM
Power Saving Mode is OFF. Maybe it will dim the display while performing system/software updates only. Who knows. But I will test later. The display dims at the Secure Startup Device Encryption password prompt and during the boot up process, but when the phone boots up on the Home screen, the display is birght and normal again. I am really trying to remember if this happens only when the phone is updating or during a normal boot up process. Will have to check later and post a feedback. Thanks!
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10-07-2018
10:05 AM
I just had a System Update on my S9 phone a few days ago and I noticed when the phone went through the rebooting process even on the startup encryption password prompt, the display seemed to be dimmed. Is this normal in order for the phone to save battery power? Thanks in advance
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10-07-2018
09:59 AM
One last question (hopefully) regarding this topic. Once the Region Unlock is successful, what if I were to perform a Factory Reset on the phone? Will It go back to Region Lock again?
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07-07-2018
02:45 PM
I got it . its actually on the upper right by going into Recents and tapping on the three dots and you’ll find Total Call Time Thanks .
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