I am trying to use the Smart Home App with my Powerbot Turbo on my S8 and it does not work. It used to work on my old phone but since buying the Samsung S8 nothing is working. Smart home does not work, Smart Things does not work. They both show my vacuum but they both also report the vacuum as disconnected. However, I can start, stop and charge my Powerbot Turbo with my Amazon Echo (Alexa) so it seems that it is the Samsung Apps that don't work and if I had to guess, I'd say that it is a server problem at Samsung. They have had so friggin' many server problems in the past that it's almost a joke at this point as to if any of their smart devices will work. I have a Samsung TV, Samsung Refrigerator, a Samsung Phone and a Samsung Robot Vacuum... I just bought a new front load washer/dryer set, guess which ones? That's right, LG. Oh, and their smart devices app works. I love Samsung hardware but their software is so bad that I don't think I can buy anything else from them. Between the horrible customer service and the unusable Apps, what's the point? The biggest problem that I see with Samsung's customer service is that they know that there are problems but they don't want to admit anything so they refuse to respond while they work on the problems. Usually the problem gets fixed but you are kept completely in the dark. Then the next problem occurs, usually with the next update and once again, you are kept in the dark as their pride will not allow them to admit anything is wrong. It's a horrible way to do business and makes the customer feel like Samsung doesn't care. So, will this problem get fixed? Maybe? Or maybe they will just release a new App that they don't tell you about and you just come across it while spending countless hours trying to get your very expensive equipment to work.
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