Thank you for getting back to the thread. I believe that we feel that these phones are too expensive to be told to find this option on a 3rd party app. My s7 was completely able to individualize tones without a problem. I find that being able to differentiate messages from friends and family adds to the comfort of having a smart phone. Loyal Samsung customers are feeling belittled that this problem has been voiced for some time and yet still ignored. Please fix this. Don't lose valuable customers.
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