Does it matter how amazing they are if a few months after buying they release an software upgrade that injects advertisements into the UI? I mean, even if it somehow put the kettle on just before half time and fluffed my cushion for me I'd still be pretty peed off if it started spamming my "hub bar" with unremovable invitations to sign up to a service I have ZERO interest in.
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So I sent an email to the Samsung CEO asking about why we are being ignored. Here's the message and the response.
My message to Samsung
I bought a new Samsung UHD HDR TV (UE55KS7000UXXU) in 2016, and it cost just under £1500. I know there's no such thing as "Future Proof", but if it supports 4K and HDR it should last me at least a few years, right?
Imagine my surprise when we reach the 2018 World Cup and my TV won't support the BBC's iPlayer 4K/HDR broadcasts. Not a single Samsung TV from 2016 is listed on their compatibility list: https://www.bbc.co.uk/iplayer/help/live-uhd
Oddly, some 2016 TV's from brands like Bush, FInlux, Laurus, Telefunken and Techwood are supported.
Now, am I to believe that Samsung's technology lags behind these (clearly premium) brands? Am I, as an existing rather than new customer, not important enough to have a nice crisp HDR image? HLG is included in ITU-R BT.2100, the international standard for high dynamic range programme production and exchange, and is royalty-free. There is no reason not to add it to the TV other than lack of effort and wish for me to buy ANOTHER new TV.
If you won't upgrade the firmware to support the BBC's implementation of HDR, tell me why. Am I not valued enough to watch football with the picture quality already-supported by my TV? Or is there another barrier to your adoption of it that your engineers cannot resolve (but those from Bush and Finlux can)?
I look forward to your response.
Dear Mr Yates
We are contacting in response to your communication to our CEO's office concerning support for HLG content within the BBC I-Player App on your Samsung KS7000 model. We recognise your disappointment that this content is not supported, whilst we recognise your listing of other companies whose products do have this functionality Samsung took the decision not to follow this route and apologise if this has led to you not being able to enjoy the television to your full expectations.
Kind regards Sean *****
President & CEO Escalations
Samsung UK & Ireland
Pretty pathetic overall.
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