@zee54 wrote: @Ladsoc wrote: I reiterate, Its the attitude of Samsung. I had different departments saying completely different things, giving me the run around. And I'm suppose to be a valued loyal customer? Zee54 why are you saying all those things? Why aren't we hearing it from Samsung themselves, explaining that teething problems with flagship phones are normal? Because to them, this is just a small problem, 1 in probably a million they have to deal with. The S9 isn't their only product, believe it or not, nor is it their sole attention, they do make other products and they do have other customers. And many of their staff probably don't know about the problem because they may not have come across it. It's a huge deal for us because it's our only or main product and it's impacting us the most. Hence why we are so annoyed. I'm not saying that it's okay, or that we should accept it, all that I'm saying is that this is normal and it happens with also all tech that's first to come off the batch line. We should all know and accept these risks when pre-ordering phones. If you don't accept them then don't pre-order. Plus appreciate the fact that Samsung have, apparently, fixed it or are at least trying to fix it. It it wasn't being fixed or is they weren't doing anything about it, then yes, be pissed and rightly so. But they are. People on here just have unrealistic expectations. It is not unrealistic to expect a £900 phone to make calls, it would be unrealistic to expect it to do a little tap dance, but calls no, not at all. Right now a piece of string and 2 tin cans can give me a longer conversation than my S9+ and that is not right, early adopter or not. I certainly didn't get a discount for being a beta tester so why should I cut Samsung any slack?
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