Make sure you're not still in the warranty period.  My Samsung machine came with a 5 year warranty (as long as one registered).  Unfortunately it took 6 years to go wrong. ... View more

I have practically identical details!  Same washing machine model, delivered 21 Nov 2014 from Currys UK.  For the last month intermittent problem with drum trying but failing to turn during rinse, leaving no option but to abandon that attempt at running the machine.  If I switch off and then on, I can use "spin" to get rid of the water and have another go.   I'm very interested in organising a joint complaint about this.  How did you contact them: technical support email? customer services phone? ... View more