Soooo, currently experiencing the same thing and sadly I believe that is hardware. :-( BUT, I pray that it's software and good ol" Sammy is going roll us all out a gift really soon. However, in the meantime I have turned on my 'Hearing Aid Setting' ( Settings>Accessibility>Hearing>Hearing ***** *on*) to see if that helps. IDK, but I'll post back in a week with the results.
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