About AntS

AntS

@scc6274: Well, *I* like weird. In my experience, those are the least boring people. And you know what? I totally get what you mean about spending time doing things on end, rebuilding stuff, and getting a buzz from the end result of the solving and the making.

AntS

@Kimgiffiths19: LOL! Well, I reckon that you are posting in t'right place, Kim. :p I like country lanes too. Much more interesting than motorways - which often make me very drowsy when I'm a passenger - and more beautiful vistas than city or town streets IMO.

AntS

Hi @scc6274: We could remove that duplicate introduction post for you, Steve... but it would mean losing some of the lighthearted humour from the thread. Definitely interesting to know that you're studying software coding for Android phone apps and Microsoft, and clearly have a keen interest in that area. What got you into stuff like that?

AntS

No worries @Believry - and thanks for the info and pics there! I've escalated this one for you. I'll let you know of anything I hear back from the product team.

AntS

Hi @Believry. Unsure how widespread this is - but we can feed this back to the product team for you. Where did you purchase the case? Have you been able to try another of the exact same model to confirm that it was definitely a design issue rather than just a one-off? (And if anyone else out there is experiencing the same issue, please let us know in this thread.)

AntS

(Thanks to @JAMES4578 letting me know about this one. I asked our UK AV Specialist for some advice for you guys.) @Ladec. Unsure if you're still having this issue but... Put the soundbar on standby mode (turn off) Press and hold play/pause button on the remote control for 5-10 seconds. “INIT” will appear on display and then the SB will turns off completely (this resets the soundbar). Repeat the steps for the manual connection If for some reason the issue persists, then try a software update (page 27-28 of the User Manual): HW-M360/XN is a non-UK model, so unsure if it'll update from the software on the UK site here, but I found that specific model number on our Dutch site here: https://www.samsung.com/nl/support/model/HW-M360/XN/ and it looks to have the same software version number and release date. If the problem persists after this, I'd advise contacting your local Samsung Support team for advice on the best options available to you in your area as regards repair etc.

AntS

Hi @ARCHANGEL666. We tried replicating this one in the office here, but weren't able to. Are you able to tell us more? For example: What's the software versions of your S8 and Galaxy Watch? Is your S8 unlocked or network branded? (If network branded, which network?) Apart from the Gear S2, any other Bluetooth devices you've had connected to the phone? Which game (or games) does this happen on? Does this happen on other apps like the music player for example?

AntS

@fixtheproblem wrote: I strongly doubt that this is a network specific issue - there could be a similar issue that's network related, but generally it goes way beyond that. For one, this problem is replicated on WI-FI (with mobile data turned off, even with the airplane mode turned on). Also, people in the Android central forums (from the links in the original posting) report this issue on several major U.S. networks, including Verizon, T-mobile and Sprint. It's hard to imagine that iPhone users on those networks are experiencing the same issue and not noticing it (and I know that iPhone users around me don't have this issue, because they get their emails 5-10 minutes before I do). Also, older Android phones on the same networks don't have this issue, either (my Galaxy Note 4 on T-mobile, running Android 6.0 Marshmallow, get instant notifications). Some iOS users do experience similar - but it appears not to be as widespread. (iOS is less open than Android though.) Along with it happening across brands, I do find it very interesting that someone using different SIMs on the exact same device on the exact same firmware gets different results: https://eu.community.samsung.com/t5/Galaxy-Note9/Delayed-Late-Notifications/m-p/762135/highlight/true#M935 Anyone have any suggestions how that would happen and for it not to be network specific in relation to how things play with those networks for later Android versions (or even later OS's in general)?

AntS

No worries. I'm not too sure about that one, so I've asked one of my expert TV colleagues who knows more about stuff like this for their take on it. I'll get back to you with what they say as soon as they reply to me - but in the meantime if there's anyone in the Community who can offer their view, they're more than welcome to do so.

AntS

Hi @Dni. If your phone isn't working, we'd advise getting in touch with your local Samsung Support team or the retailer to see what they can do for you. Regardless of what phone model or brand any particular person has, it's always best to have something that matches you and your needs - which is why in the UK we have Samsung Experience Stores where people can play around with some of the stuff there before buying to see if it's the right fit for them. Plus, there are nicer and more constructive ways of giving feedback on a product...

AntS

Our software guys might like to take a closer look at what's going on with this one, @bewilderd. Have you run a bug report just after it happens and sent it via the Members app?

AntS

Hi @eyendall. That model is a North American one, so you may need to get in touch with our friends over there. (US Community is here if you need them.) But if it helps, I've pulled this from the simulator we've got of the UK equivalent model: I've highlighted both the 'Digital audio output' (or 'Optical') at the top and the 'Audio/Video Input' ports. There's a bigger, more 3D picture of the ports for the model at rtings.com: Unsure of the exact Sennheiser Assistive Hearing set you've got, so unsure of the exact connection options you have with it.

AntS

LOL. If that fixed it then I'm guessing it was a temporary software glitch - maybe random, or more likely as a result of something updating. Glad it appears to be sorted for you though.

AntS

Hi @Darktwin. If you haven't done so already, then it might be worth checking out the last page of this thread over on the US Samsung Community: https://us.community.samsung.com/t5/forums/v3_1/forumtopicpage/board-id/GS8QA/thread-id/50029/page/4

AntS

Hi @BootlegBird. Any joy with getting those stock apps to work in Safe Mode? Plus, this the firmware fully up to date?

AntS

Hi @Nja123. Is all of the tablet's software up to date? Both firmware and all of the apps? And does it do the same reboot loop whilst in Safe Mode?

AntS

Hi @Badwolfv. Any issues with the audio on calls using just the mic on the handset itself? Also, have you tried running a diagnostic test on the mic using the Members app (or Samsung+ if you're in the US)?

AntS

Hi @bellacampen. Hope we can help you in the not going crazy! Assuming that this is the stock Phone app (and you don't use others), it may be that the Phone app is doubling up on the notification sounds. Settings > Notifications > Advanced > 3 dots > Show System Apps. Scroll down and click into the ones labelled ‘Phone’, and check what sound/alert settings are enabled and listed in there.

AntS

Hi UK peeps! One UI/Pie/Android 9.0 Beta test for the UK is now officially… open! (LOL. I feel like the Queen now ) Useful UK Community links on One UI Beta: One UI/Pie Beta chat thread for UK specific users One UI/Pie Beta feedback thread One UI/Pie Beta chat thread for general users One UI/Pie Beta links to non-English Samsung Communities Other useful links on One UI Beta: "How do I join the One UI Beta Programme?" "How to send feedback error reports about the Beta..." and "How to quit the Beta Progamme & restore official software" and other FAQ's can be found here. More info on One UI on the Samsung One UI official site here. ... No disrespect meant to anyone with the following, but just so that everyone’s clear: In the UK, the beta is only available on S9|S9+ devices that were originally bought as network unlocked (otherwise known as BTU/XEU variants). The beta software isn’t the full or final version, so some malfunctions are to be expected and some features may not be present. (See the "How can I send feedback?" bit of the FAQ link above for how to report stuff back to Samsung.) The purpose of beta software is to get our customers involved, knowing the value of real-life testing and feedback that helps us deliver our best at its general release. Always a very, very smart idea to back your data up, along with updating all apps, before participating in a beta. Smart Switch is the officially advised way of backing your data up, but however you do it, just do it. Be respectful of each other and each other’s experiences. For any differences of experience, expectations and desires, try to take a more considered scientific enquiry approach as to why they may be in that case. And definitely do share your views, experiences and suggestions with us at Samsung and with each other! Let the proceedings commence!

AntS

Hi @Juppy. I can confirm that Paul is right with that one: this particular model doesn't support USB recording/PVR.

AntS

@gfsracing wrote: Can you confirm if it also fixes the colour issue as well Happy to ask my colleagues for you, @gfsracing . Was this the gamma curve/washed out colours you mentioned previously?

AntS

Hi guys. Looks like the news is already out there, but for those needing a more official confirmation of things: HLG via HDMI port support for UK 2016 UHD KS and KU models is in firmware version 1239.1 for those models. (KS Models: T-JZMDEUC-1239.1; KU Models: T-JZL6DEUC-1239.1; to give their full versions.) That firmware is planned for definite release on our website and OTN - but no timescale for that at this time. Also, confirmation that this doesn’t have any effect for the native BBC iPlayer app on those models. As support etc. is localised, I’m unable to speak for what’s going on in other countries or regions. If you’re non-UK or Ireland, the best thing to do is to get in touch with your local Support for further advice and info.

AntS

Hi @Chris325. As far as I understand it, the stuff that's been talked about in Italy for a while now is more of a joint effort between Samsung Italia and Sky Italia... for the Italian market. I've asked my AV colleagues at UK HQ for info on anything similar possibly coming to the UK though. I'll let you all know more when I can.

AntS

Hi guys. Just to let you know that I received a request to remove the anti-spambot filter stuff for digital-forum.it - which I've duly done out of respect for their forum's security and good upkeep.

AntS

Hi @awwdabaaby. I'm guessing you've definitely got fast charging enabled in Settings > Device Maintenance > Battery > 3 dots > Advanced settings > Fast cable charging? (Just checking to make sure.) If so, any damage or obstruction (like dust or dirt for example) in the charging port? Or any firmware or apps updated recently just before this started?

AntS

@joellyshelly25 wrote: Will you let us know if you receive any news? 😁 Me or any of the other Mods will let you guys know of anything we hear.

AntS

Appeciate that you're all excited and that the wait is grinding (to say the least ), but please try to be nice to each other. As far as I'm concerned, we're all nerds on here. And that's pretty good in my book. (And no, no news about the when at our end this morning.)

AntS

@TheHalfWhit: JamieWarren would be right in that assessment lol. No confirmed date or time has been given to us either.

AntS

Hi guys. Just a quick public service announcement to ask for peeps to keep theirs and other people's personal info down to a bare minimum on public posts. Other than that, for any newbies here, welcome to the Community!

AntS

Sorry about not getting back to you sooner, @bewilderd! From what you’ve said, evidence points towards a software or app update a few weeks ago that’s caused a snafu. Re-reading your first post, I’m not 100% sure if you’ve done a hard or soft reset – but I assumed it was a soft reset and restore from a backup rather than the complete wiping and restoring of your data, as you mentioned not having done a factory restore yet. Assuming that’s the case, then clearing the cache and data from the troublesome apps is worth a try. Settings > Apps > 3 dots > Show system apps (this brings up a complete app list) > [app name] > Storage > clear data; clear cache. Any apps that were updated just around the time that the issue started are also worth a look at in terms of clearing their cache/data, or uninstalling. If things still persist, then rebooting into Recovery Mode and wiping the cache partition can also get rid of residual older data that may be causing the weirdness. However, if you have done a data backup and factory restore, and it's still happening after that, that suggests something more fundamental is going on: and it’d be best to pop into your nearest Support Centre for someone to take a closer look. (And whilst we'd like for folks to accept solutions to let more people know what's worked for them, please don't feel obligated to do so if something really hasn't worked for you. )

Re: The Introduce Yourself Thread

Re: The Introduce Yourself Thread

Re: The Introduce Yourself Thread

Re: S9+ Standing Case Design Problem

Re: S9+ Standing Case Design Problem

Re: My Soundbar Samsung HW-360M/XN fails automatic connection with its subwoofer

Re: Bluetooth issues on galaxy watch

Re: Delayed notifications issue affecting all range of Samsung devices since at least half a year.

Re: Where is the Audio Out on My UN55NU7100?

Re: Galaxy A6 always on display

Re: S8 Audio pausing, skipping on and stopping

Re: Where is the Audio Out on My UN55NU7100?

Re: Galaxy 8 plays but no longer records audio on any app

Re: Galaxy S7 annoying vibration alert

Re: S8 samsung apps keep crashing

Re: Galaxy Tab S2 9.7 reboot loop when battery is at 25%

Re: Galaxy 8 plays but no longer records audio on any app

Re: Double ringtone on my Samsung S7

UK One UI/Android Pie Beta Announcement

Re: UE50NU7020 how to record on USB

Re: iPlayer HLG/UHD HDR on Samsung’s J and K Series TVs

Re: iPlayer HLG/UHD HDR on Samsung’s J and K Series TVs

Re: iPlayer HLG/UHD HDR on Samsung’s J and K Series TVs

Re: iPlayer HLG/UHD HDR on Samsung’s J and K Series TVs

Re: Samsung S8 slow charging

Re: Android pie beta program

Re: Android pie beta program

Re: One UI beta. UK S9 version.

Re: One UI beta. UK S9 version.

Re: S8 Audio pausing, skipping on and stopping