Hi @AceClarkATX . The Community isn't a place to speak directly to Samsung engineers. It's a place for Samsung users of all levels of expertise to share their experiences, advice and ideas with each other - and us of course.   We'd like you guys to do so in a friendly, respectful  and helpful manner too.   Our local Support teams are available if you do want more in-depth expert or immediate assistance on a specific query.   Plus, my Mod powers (and your model TV model number) show that you're from the US, and you're asking for advice on a UK & European forum (as the site URL indicates).   Edit: If you're wondering, the US do have their Community too: https://us.community.samsung.com/ ... View more

@bpmurray : No worries at all. Just thought that maybe you'd somehow wandered into the wrong place or that my eyes were going funny lol. (I've had  peeps sending pics of their Sony TV before, and asking for help in fixing it...)   And interesting. I've passed your comments on to my UK/Ireland colleagues who are more on the engineering/technician side of things at our end. What will come of that, I really can't say though.   What's the model number and software version of your TV? And did the issue get sorted in the end, or is it still happening? ... View more

Glad to know you've sorted it, CallyFK1 - and thanks for letting the Community know the steps you did for that.    @bpmurray: Out of curiosity, what software development did you work on? And I'm a bit puzzled about you talking about Panasonic on a Samsung forum. ... View more

Hi guys.   Hating on the update is cool. (Even if it's best to offer constructive criticism and feedback to stuff like updates, I understand the feelings from you all here.)   Hating on each other, not so cool.     Thanks.    ... View more

Hi guys.   Best to keep it on topic, rather than let the thread spin off into a pointless discussion about who does and doesn't have a life.   Much as we like the feedback and discussion on this from you guys here, with Instagram being a 3rd party app, it's best for more of you to approach this from their end by contacting the app developers, and/or leaving feedback on the app's Play Store page here. That's more likely to prompt their developers to reach out to any of the relevant peeps at our end for whatever they need for working towards something that enables you to enjoy the app - and hopefully life- to it's fullest.  ... View more

Hi @CallyFK1. I reckon the quickest and best way is to get in touch with our AV Support team (0330 726 7864, or by  Live Chat) so that they can help you get this sorted... and hopefully a much happier house for you guys.    Out of curiosity, which model number TV (and software version, if possible) is this happening on? ... View more

@Skywood wrote:   Who is EE?  How do you reset the ESim? Thanks EE is a network/carrier in the UK. For resetting an eSIM it's best to get in touch with the relevant network. ... View more

@Wayne63 wrote: Hi, I thought the new night mode could be set to a schedule,  but I'm only seeing option to turn it on or off? Anyone got any ideas? Thanks  Just an update on this one, Wayne63. As per Reginard's post here, there's an option for  "Automatic (based on time day)" in Developers Options; but our R&D team have got back to us and advised that the developers will be implementing 'Night Mode on schedule' in a future update for the S9. ... View more

Hi @GromUKR. You should still be able to download and install Samsung+ if your S9|S9+ is a US one; plus Smart Switch should also be able to find available updates for your model. With a lot of US Samsung smartphones being carrier variants though, it may be worth getting in touch with the phone's original network's services for more info if Smart Switch isn't giving you any joy. ... View more

@Elyse : It's odd that the data option is greyed out. Assuming that you're unable to update to the latest version of the Gmail app, then you could try a data backup and factory reset and/or visiting your nearest Samsung Support centre for them to take a closer look at what's going on for you. ... View more

Thanks, @chrisnelson327. Doesn't look good that. :(   If you're still within your retailer's returns period, then I'd advise exchanging the TV with them. If not, then it would be a matter of getting in touch with your local Samsung Support team to explore repair options in your area. ... View more

Hi @Anand2. Sounds unusual that! Is this the stock phone app? And do they do the same in Safe Mode? ... View more

@Bleeder : Have you contacted your local Samsung Support about this? ... View more

Hi @I_Hate_Bixby Multiple edits in a short space of time meant that your first post fell foul of the auto-spam filter. I've fished it out of the quarantine and merged it with your later post. ... View more

@NoOzy : Are you able to send error reports to the software team in your area on this via the Members app? ... View more

To play the devil's advocate a little on this one:    Given the investment in Bixby throughout the global Samsung ecosystem (smartphones; wearables; TV’s; home appliances... and anything else that'll come along) and a movement towards greater connectivity/integration within that ecosystem, I don’t think it’s something that’s going to be easily abandoned. Shouts (however many) of “Bixby sucks!” or "I love Google Assistant!" are more likely to encourage the developers towards improving and innovating Bixby rather than consigning it to history.   Tizen's not going to be easily dropped either. How Google Assistant fares on iOS perhaps offers an insight into some of the challenges that'd be faced for implementation on another OS such as Tizen: https://www.pocket-lint.com/apps/news/google/141093-google-assistant-on-iphone-what-can-it-do-that-siri-can-t ... View more

Hi @Elyse!    Is this a Galaxy S7 you've got?   If so, do you know which Android version it's on? (Settings > About Device  > Software Info.) And have you tried clearing the data and cache from the Gmail app?  ... View more

@AkhtarC wrote: Someone at Samsung needs to be fired over this and have their balls raked over hot coals. We've volunteered those iPhone employees we've allegedly stolen.    @MrO2 wrote:  They need to stop doing these updates without some sort of input from the customers.   Something like a beta testing programme perhaps?   On a slightly more serious note, definitely send any feedback you guys have on the update via the Samsung Members app (Samsung+ for you folks in North America). ... View more

Cool. I'm an Oilers man myself.    Hard to determine if it is a bad panel. If you get the same effect on different sources, then I would venture to say yes it is, and to decide whether it's something you can live with or to get an exchange if you're still within the retailer returns period. ... View more

Hmm. Suggests an issue with those apps after the update in this instance. Those factory resets should’ve cleared all the old data on them though. Have you checked that the apps are up to date; and that everything is fine in their settings (both in the permissions etc. on the phone, and within the apps themselves)? ... View more

Hi @Samantha12 !    It's odd that it's just Facebook.   Is everything set in the app itself? (From Facebook's help: How do I adjust my mobile push notifications from Facebook? and How do I turn off or change notification sounds?) ... View more

Hi @BPM382!    Are you able to post a picture of what you're seeing?   Do bright whites appear like that across all sources? Any other colour weirdness you've noticed?   And, out of curiosity, which hockey team do you follow? ... View more

Hi @Matthew-Long.    The 'Unmonitored apps' and 'Always sleeping apps' options have been integrated in Pie. Are you able to remove the apps you want to keep awake from the 'Sleeping apps' list? ... View more

@NoOzy : Is the same issue happening with the stock phone app, or is it just happening with third-party apps?  ... View more