About AntS

AntS

Let us know it goes. And agreed on the reluctance to factory reset. I'm not too big a fan of it either. If you can, try to get the customer to back up their data beforehand.

AntS

Cheers guys! I've let our R&D team know about these - and me and the other Mods will let you know how they go.

AntS

No doubt. I'm fairly sure that the Members app can't be installed on a J3 2016 - otherwise I'd have advised sending error reports with log files for the software team to analyse. Has a factory reset or a data cache clear on any of the phones had an effect?

AntS

Pod for the Iron Throne! I think the last episode was intended to be clever with the "spot the stiff!" (i.e. who's going to die) stuff by giving a few favourites some poignant pre-battle moments. One of those perhaps more overlooked ones I noticed was the slight political sticking point between Sansa and Daenerys as regards the future of"t'North"... just as they were starting to be less frosty towards each other.

AntS

Hi @Kachiu. That's an odd one! What's the typical battery usage breakdown in Battery Usage you've seen? Any problems with mobile or Wi-Fi signal strength in your local area you're aware of? (I'm assuming your customers are coming from around where you're located, of course.)

AntS

@KillYourIdols wrote: @AntSMeh, it seems a bit dead/Dated now. 99% of the posts are pre S10/Buds and about 80% pre Galaxy Watch. Wanna make a new one in this forum? Something a bit more up to date? I will If you're OK with it. Something aimed at users of the 3 most recent Releases I'm cool with you posting a new one in this forum. We can always move stuff, put placeholders, and/or post links in other places if or when the need arises.

AntS

@Gazzawazza wrote: Lol to late I connected to my laptop its changed the phone not sure how to get it back to normal lol LOL. Any more info on what you tried and what's been changed?

AntS

@KillYourIdols: The Moderating team have regular contact with the R&D peeps. We've got a Suggestions & Ideas thread here, (and, on my travels, I came across this suggestion thread about the Buds touch control options over on the Smartphones board), but you may feel a well-placed separate, and general suggestion thread for the Galaxy Buds might attract more attention from all those new Buds users.

AntS

Hi all. Just posting a link to my post regarding Auto-restart killing alarms here.

AntS

Hi all. Our developers have let us know that this issue should be fixed in an upcoming update to the Clock app - so it may be worth keeping a look out for that in the near future in the Galaxy Store.

AntS

Hi all. We pitched this mystery at our developers. From the info given, they've positively identified that keyboard layout concept as being intended for the Chinese market - which strongly points towards the device and/or software being intended for customers in China. Without log files to check the software binary, they're unable to 100% confirm the device or software's market origin though. (If anyone out there who's experienced the same keyboard weirdness wants to send some log files, they can do so via the error reporting feature in the Samsung Members app.) However, it would explain why Samsung Support in Canada or us in the UK weren't able to replicate the issue or resolve; and why the OP's keyboard reset reverted the language to Chinese.

AntS

Hi @Simplymadpc. On the UK boards at least, we try to adopt the approach of treating you guys as reasonably intelligent and aware adults. Generally speaking, we don’t want to dictate what people say – as long as it doesn’t fall foul of the Community TOS/Guidelines. We feel this approach works best all round in terms of promoting an honest conversation and sharing ideas and experiences. Superusers are not Samsung employees, so like anyone else in that category they’re able to mention an unofficial solution as a possibility – but they’ll often sensibly caveat that with potential consequences. Us Mods have a tendency to remove actual instructions on how to carry out any unofficial solutions posted on here that may lead to invalidating the warranty though. We'll also provide that caveat on potential consequences, or make it clearer, if needed. Apologies that we didn't on this occasion.

AntS

@Rokie88 wrote: Did you even read the first post lol? *makes note that some of our Mods might need to take advantage of our work eyecare plan*

AntS

@Gazzawazza: LOL. We've all been there. Whenever you're feeling brave/crazy/daft, you could always try it out. (Wouldn't advise a bit of Dutch courage though - things are deffo more likely to go wrong that way.) I've also pitched the suggestion to our R&D peeps of possibly creating a simpler way to maximise the sound output of the Buds that doesn't involve fiddling about with the more advanced settings on the phone.

AntS

@Gazzawazza wrote: Also fit allot better than any earphones I had before just wish they were louder for AC/DC Unsure if you've seen KillYourIdols' post on getting more/better sound from the Buds here.

AntS

Hi @AlexJO and @ImarriedmyNote. Sorry about the late spot on this one! Unsure if it's still an issue for you guys, but I've asked our software team about it - and me or one of the other Mods will let you know what they say.

AntS

@SjorsK , LOL! I have a tendency to randomly break stuff - and my brother is even worse. Reckon you, me and him should be recruited for some QC product testing.

AntS

Hi @ex1c. Noticed you posted this query on one of the S9 threads too, but I'll answer you here. All Samsung smartphones come with a regional lock out of the box. This lock disappears after at least five minutes of total talktime using a SIM from the phone's region of origin (in this case EU). This should, in theory, allow you to use the phone in other regions - but network services can vary, so if you're after a specific network overseas it's best to check with their customer services. Apps and services (e.g. Samsung Pay) can vary between countries too. We've had a similar S10 thread here, if you want to check out what other users have advised too.

AntS

@SjorsK, Understandable concern about how the folding will fare over time. Lab tests show at least 200,000 folds/unfolds (or around 100 times a day for five years). You may have seen it but there's a vid showing the folding test: (I call it "Every day I'm foldin'"... ) Guess time (like you say) will show how real-world experience matches the lab tests though.

AntS

Some "random" peeps encounter a Fold:

AntS

Just me, or anyone else getting a Skin from Skunk Anansie vibe from that vid? #90smtv

AntS

From our Newsroom article: "The launch of the Galaxy Fold will herald the arrival of a whole new category of smartphones, introducing one of the most meaningful innovations in smartphone technology in the past decade. Samsung released a new video on April 15, ahead of the commercial launch of the device. This video dramatises the device’s unique trait, the foldable screen, through a powerfully crafted dance performance, created by world-renowned choreographer Amy Gardner. The film follows a dancer as she breaks free from rigidity and physical constraints. She moves through a period of self-exploration and into a state of self-realization that manifests in a powerful dance sequence. The film then resolves with the reveal of the Galaxy Fold, clasped in the dancer’s hand. The music is a modern reinterpretation of ‘Tom’s Diner’ from the critically acclaimed artist Santigold."

AntS

If you've not sone so already, might be worth checking the background data usage settings of the individual apps themselves via the Apps manager. Settings > Apps > (All ) > [click into the relevant app] > Mobile data, and see if 'Allow background data usage' is enabled. Plus whilst you're in that app's settings menu, check Battery > and that 'Allow background activity' is enabled.

AntS

Hi @Mike100. Sounds like the sleeping apps battery optimisation feature in Pie/One UI. Settings > Device Care > Battery > 3 dots (menu) > Settings > Sleeping Apps; and remove any of the apps you want to keep awake from the list. Let us know how it goes.

AntS

The developers have got back to us. They really like the suggestions both of you had, but they've advised that they'd require some hardware tweaks (along with the obvious updates to the software) to implement effectively, and so the suggestions will be considered for the next Buds model.

AntS

@Nautuul : After running through the troubleshooting tool we've got at our end, I reckon you'd need an engineer to take a look at the machine in this case. :( I noticed that you're based in the Netherlands, so it may be worth getting in touch with the Samsung Support team there to see what they can do for you (assuming that your VR7000 was bought in the Netherlands/EU region).

AntS

LOL. Like waiting ages for a bus...

AntS

Just letting peeps know that in order to avoid any confusion I've edited Anerola's post above to include the post they were responding to.

AntS

What have you tried so far, @Wuzzybear? All relevant notification settings set correctly on the phone and Gmail, for example? Are you getting other notifications through? Also, apparently there's a a bit of S10-type weirdness I've come across, where adding the relevant Gmail account to the stock email app appears to help with receiving notifications from the Gmail app.

AntS

Cool - and no worries! And yes, my understanding of the situation is that you'd be correct in that summary.

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Re: Has anyone received their buds yet? (UK)?

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