I have had this same problem for over 8 months. Several times a day I have to go into settings and add my home location again to the long list of all the other times I had to do the same. Samsung lied and sold me a bunch of technology they knew didn't work. I paid over$1200.00 for this S Note 8. It also won't work with any call recording app, only records my voice -stupid- who needs that, nobody. I called customer service, they were extremely rude refused to let me speak to a superviser, made me wait on hold for over an hour waiting to speak to a supervisor then hung up on me, this happened 6 times, took up my entire day trying to call samsung. Tried to use the chat line and it was a robot computer which kept asking me for my email no matter what I typed in...which meant samsung doesnt even respect its customers enough to give them a live person to speak with when they need tech issues solved...and they were most likely gathering emails to sell to their affiliates. I think thry dokd my phone number to everyone because my number called sometimes 20 times a day by robo callers and my number has been on the do not call list since 2006. I also think they preprogram my last 2 phones get so full of tech issues and also had same problem with robo calls. They always tell me at the store that it is a hardware problem and I have had to buy a new phone every 6 to 8 months at over $1000.00 a piece for the last 5 years. I am done. I am not buying samsung anymore...too many problems and they never maje a solution. Today all of my call recordings vanished completely. Those were my property and the samsung customer service girl erased them to show me whose boss. They all disappeared 10 mins after she hung up on me when I told her I would not buy another Samsung phone because I have never ever gotten a single thing fixed when reaching out to samsung customer service. I needed those recordings for my job and she deleted them like they were her property...and samsung will keep paying her to be rude and keep ripping off every customer who call for tech help. They used to be a good company but now that they saw us repeatedly pay an incredible amount of money for their poor products, they naturally treat us like *****s and suckers instead of loyal customers.
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