Hi, No Samsung did absolutely nothing, even though they admitted this could happen due to the complicated algorithms used occassionally you will get this frame jump. Shocking attitude and I fought it for months with them Only option is to take them to court as they admit this is a "feature" of the set and then it should be pointed out up front before you buy. My 4th but last Samsung purchase...never again
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Having purchased a QLED QE55 Q8C last Septemeber I have been in touch recently with support with regards to what I describe as Frame Judder intermittently (every few minutes) watching the set. The resulting communication from Technical is that this is a characteristic of the device and this is my latest response: TV works through a number of algorithms set to recognise, review and produce the expected picture on the screen. On occasion this algorithm is not always able to completely match the required speed to product the picture and there may be a small appearance of loss of frame or picture judder. This is considered to be within Samsung specification for our TV models, indeed this was experienced within our Test Lab yesterday when this matter was being discussed, and is not an issue that can be resolved by replacement of the part or indeed TV. As a result the Service Centre, following review with our Technical Escalations, have correctly reported in respect of this matter and in such a case have acted correctly in not changing part(s) in the hope or expectation that these would resolve on the television. We recognise that this explanation may be met with some disappointment but we wanted to fully clarify and explain the situation in response to your escalation to our office. Please can I aks if anyone else has experienced this as I find it shocking based on the cost of this TV when my much cheaper set does not have this issue. Is there anything I can do?
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