@Jay108 wrote: @Saverio571 wrote: Exactly. Samsung TV after 2016 supports Dinamic HDR HDR10+ and not Dolby Vision So in summary SK models .support HDR  but not HDR 10+ and Dolby Digital plus but only as input.      I connected Roku streaming stick directly to my Bose 650 surround system and hdmi arc to my ks tv. And now I get DD+ audio from Netflix and Amazon. And DD+ sounds so much better than DD.   Not much can be done for HDR10+  on KS models. Will need to buy a new TV. But I will never buy Samsung again. Samsung promise but never deliver.    Your comments re Samsung promises and lack of delivery (especially the lack of dongle) is why many if us have claimed back refunds on the KS range and bought others makes instead.  I bought an LG OLED which is stunning ... View more

@mstar wrote: This is what i am worried about. I really cannot fault the picture quality of the KS7000 i had. All i have been told is "do i have any models in mind" I purchased my 55" for £900, i cannot see for that price point a TV as good, unless i put in x money on top. Anybody think of any models i can throw at RS and see what they think (i hope they swap for a more expensive model than i paid i can ask i suppose -nothing to lose) I got JL to exchange my KS8000 for an LG B7.  in my humble opinion the B7 knock the sock off the KS8000, no light bleed, no patches on the screen plus it handles all of the different protocols.   A liitle muore expensive than your KS7000 but well worth it in my opinion as the B7 price keeps comming down.   ... View more

@Jep_uk wrote: @paul1277 @paul1277 wrote: @sewarner wrote: @edindundee wrote: More pish. I have Virgin at home, they have several sources of UHD and none of them work on my Samsung, do you really expect any of us to give CREDIT to Samsung? How much do they pay you gfsracing? Perhaps you should work for the Trump organisation with spin like that. Burger off. Samsung no more. Phones, microwaves, PC memory, usb sticks, TVs, fridges, washing machines... nowt, Nada. Zero. Zilch. Samsung is dead. Totally agree with this post, Samsung support is appalling .  Although I managed to get JL to replace my KS8000 I still follow this thread out of interest.  When I bought my KS I thought it was the bees knees but then started to discover all the faults including light bleed and of course the HDL etc. issues.  I replaced it with an LG B7 like a lot of people and found it fantastic, even managed to watch the WC in 4K on iPlayer.  No more Samsung products ever again.  Glad I’m an Apple lover 👍 Glad you are sorted with a LG. Did you use the info in KS owners refund thread and did you post you result on the ks refunds result thread please?  May I ask how you find the LG compared to the KS? Is the brightness any issues as I am thinking of going down the OLED path? Paul   Do it. I got the b7 in place of ks7000 and it wipes the floor with it. Its plenty bright enough for me, the main thing is the contrast, uniform colour with no lighter patches and no light bleed.  Agree with the comment, B7 is a great tv.  No problems with brightness and we have the tv near a window.  Occasionally the picture may be a little dark but we also found the same with the KS8000 as it’s down to poor source quality.  B7 is also better for sport, especially football.  Even picture and no drag ... View more

@edindundee wrote: More pish. I have Virgin at home, they have several sources of UHD and none of them work on my Samsung, do you really expect any of us to give CREDIT to Samsung? How much do they pay you gfsracing? Perhaps you should work for the Trump organisation with spin like that. Burger off. Samsung no more. Phones, microwaves, PC memory, usb sticks, TVs, fridges, washing machines... nowt, Nada. Zero. Zilch. Samsung is dead. Totally agree with this post, Samsung support is appalling .  Although I managed to get JL to replace my KS8000 I still follow this thread out of interest.  When I bought my KS I thought it was the bees knees but then started to discover all the faults including light bleed and of course the HDL etc. issues.  I replaced it with an LG B7 like a lot of people and found it fantastic, even managed to watch the WC in 4K on iPlayer.  No more Samsung products ever again.  Glad I’m an Apple lover 👍 ... View more

@Anonymous User wrote: So after finally setting around to discovering my TV will not be supported anymore and the Dongle isnt coming, like most of you I decided to start a claim for a refund.   I phoned John Lewis today, The first woman I spoke with advised me that it was Samsungs responsibility and I needed to contact them, I advised her of my consumer rights and how the buck stops with the retailer ie: John Lewis in this case,   I was then placed on hold on and off while she sort advice for about 40 Minutes! only to be put through to a customer relations team manager (whom turned out not to be) and who was very pedantic and condescending with me.. she again pretty much refused my claim but refused to send it me in writing, she refused me a Deadlock or Final response letter.. she advised that all of john lewis sales pages advise that 3rd party features are not their responsibility.   Thsi went on for about another 30 minutes, she then tried to advise Samsung are offering a Smart Things Hub free of charge that will replace the dongle, I advised it wouldnt and refused it, this went back and forth she put me on hold for a further 20 minutes, she had terrible emapthy to the situation and clearly didnt want to listen, she stated at the end they needed to look into this further and would call me back within 3 working days.. I left it at this point, I have sent an email also to see what may come of that, but with them refusing a Final Response, I may have to take this through ADR Ombudsman,.   Can anyone provide me with any evidence for the John Lewis page advising about the Smart Things Dongle? as the link https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1 no longer links to anything and wayback doesnt have a record of this, its for the KS7000 55" model if possible, any support would be much appreciated.   Type into google “John Lewis ksx000” where x is the model no.  This will give you a page where you can get the original description.     ... View more

@cyteh84 wrote: Hi, Got a reply from JL related to my refund request "Dear xxxx, Thanks for your email addressed to the Head of Customer Service, which has been passed to me as customer service falls within my remit. Firstly, please accept my apology for the delay with this reply. We did receive your initial email however this had been passed to another department in error. When you purchased your television, it was advertised it would be updated with the SmartThings functionality and, that the USB dongle would be provided to enable this. Samsung did not proceed with this and I can understand this was very disappointing. Whilst John Lewis only advertised this feature based on the information provided by Samsung, we do acknowledge this information was in our product description. We’ve been in contact with Samsung and the solution available is to provide the SmartThings Hub. We are aware it does not provide exactly the same functionality as the USB dongle would have however we do trust it is a reasonable alternative. To arrange your free SmartThings hub please email Samsung directly at support@smartthings.co.uk and they will be glad to assist you. I sincerely apologise for the inconvenience this has caused, however this is the resolution that is available and I would be unable to offer a refund for your television. I am also unable to comment on another customers’ case. Kind regards, Angela xxxx Customer Relations Department John Lewis " Seem like a same reply everyone get the very first time you email them. Anyway, anyone has a template to reply to this. Seem like they want me to accept the TV as it is with the SmartThings hub....and they don't really want to deal with me and want to me deal with Samsung...crappy customer service... I've said this a number of times, take the time to ring them and explain (in a nice way of course) why the hub is of no use.  Ring the 011 44 524 057 number, they seem to be key  to offering anything.  I offered to take credit so that I could order a replacement as JL pricing is generally competitive.  They even waived the price match that I had done on the KS8000. ... View more

@Outcasst wrote: I rang customer services just now and they guy on the other end had no idea what was going on. At first he quoted a refund of £400 something (should be £850) and then told me I had a note on my account to contact me today, but that never happened. He's put another note on my account for them to ring me tomorrow morning.   I can't for the life of me remember what the name of the chap who called me on the 31st was. He had a Scottish accent.   So yeah, all in all I'm not convinced this is going to go smoothly. When I had mine replaced in June they gave me a credit and then I purchased an LG B7.  It was all done over the phone with the buying team on the 0114 number.  The TV was taken away and replaced with the B7 in one go.  Interesting you mentioned a Scottish accent as the guy I spoke with told me he was based in Glasgow but the code is for a Sheffield number. ... View more

I posted over a month ago about ringing the 0141 JL Sheffield number.  They should help, speak to them in a friendly manner.  E-mails or Customer Services to JL will get you nowhere. ... View more

@yannis_i wrote: Hello all,   I am also interested in getting a refund for the KS7000 I purchased from John Lewis.    I do not know if this had been answered before but the website mentioned here that advertised the Smart Things Dongle extender:   https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1   does not show anything. I tried some portals that allow retrieving cached versions of a site but I could not find anything. Is there a way to retrieve that exact website, to proceed with a claim?   Thank you in advance.   Regards, Yannis As posted numerous times on this thread, just type into google John Lewis ue55ks7000 or whatever model you have.  This gives you the original web page ... View more

The number to ring for JL is 01144 524057.  This is the buying office in Scotland and the people who I dealt with.   Good luck Steve ... View more

@paul1277 wrote: @sewarner wrote: The women look great in UHD - lol.  I have no streaming problems today whereas it was a but stop / start yesterday with the football, maybe because more people were watching it.  Whatever it us, it’s stunning on my replacement LG B7 tv. Now you have had the LG b7 for a bit how does compare to your ks,  and is the less brightness in hdr an issue?  Thanks Paul Ive been very impressed with the LG, overall picture is much better than the KS8000.  Uniformity across the screen whereas I had a bit of light bleed on the KS and some vertical grey bands on the screen which Samsung said were normal.  I’ve not watched much in HDR apart from YouTube videos and the BBC broadcast but what I’ve seen has been stunning and brightness doesn’t seem to be an issue especially as the tv is by a window. ... View more

The women look great in UHD - lol.  I have no streaming problems today whereas it was a but stop / start yesterday with the football, maybe because more people were watching it.  Whatever it us, it’s stunning on my replacement LG B7 tv. ... View more

@paul1277 wrote: @X3723 wrote: Hi, I have been reading up on this forum as I could not find much information elsewhere and samsung support goes without saying. My question is to those who have contacted John Lewis, does it matter if i don't have the box for the TV in the refund or exchange if it is offered. Got it so long ago I think the box and packaging got recycled. No,  just tell them.   Paul They took mine away yesterday without a box.  The delivery people have blankets & bubble wrap.   ... View more

Just a note for people wondering what replacement tv to get.  I’ve been watching my LG B7 for the last hour and all that I can say is wow.  I managed to quickly watch the iPlayer uhd clip and that was amazing. I’m now watching England on itv terrestrial and picture is also great.  I would certainly recommend the tv, ... View more

@CJH26 wrote: @Jep_uk @sewarner   Could you tell me how long it took JL to respond to your initial email? Thanks It took a few days for them to initially try to fob me off with not reporting a missing item within 31 days. I replied to the e-mail reiterating the issue with the missing dongle and then it all went quiet. After a week I rang them up and eventually was put through to the buying office and was offered a hub.  It then took a calm conversation pointing out that the hub didn’t provide the functionality of the dongle.  I also pointed out that I was only asking for a credit not a refund, which they agreed to.  Personal I thought that John Lewis were very fair with me but I know that other people have had problems.  I sympathise with all of the retailers as it’s Samsung that should be picking up the cost for this. ... View more

Guys, another option to run in parallel with your actions is to go down the route of the recording problem that Samsung have admitted that they have with all of their TVs.  This is documented yonks back in this thread.  I tried plugging in a usb disk drive and it did fail once.  As I resolved my exchange I didn’t persue it any further. ... View more

@Tannoy20 wrote: Is there any chance anyone has a pdf copy of the original SmartThings extend information page from John Lewis (not the tv product information page, the page that gives more details about SmartThings extend, the equivalent of that city’s blog) - I don’t have the url anymore but I think John Lewis removed it from their site anyway? https://eu.community.samsung.com/t5/TV-Audio-Video/Samsung-refund/td-p/367928/page/2 ... View more

@wayneunique wrote: Here is the reply I received this morning from John Lewis:   Thank you for allowing me the time to look into your concerns fully. Having now spoken with the relevant team within the Partnership, I can confirm the information we advise on our website is given to us directly from our suppliers. In regards to the purchase of your television, Samsung advised that  a USB upgrade would be available in the future but this was never released.    I appreciate how frustrating this will be and would like to again offer my further apologies for this.   Due to the inconvenience this would cause to customers, Samsung have agreed to give a SmartThings hub worth £99.00 in place of the original upgrade. In order to arrange this, please contact Samsung on the address below:   support@smarthings.co.uk   I hope you find this helpful and are able to resolve the issue.   Erm, they are trying to fob me off. As I previously posted, you need to talk to JL rather than use e-mail.  If you ring the customer services number and ask to speak to someone they should put you through to the buying office in Glasgow.  Explain that the hub does not provide the same functionality as the dongle as advertised (and web page still available) on their web site.  I would suggest asking for credit rather than cash back, personally I think that it looks like you are being fair to JL.  Also, their TVs are usually around the same price as RS anyway.   Good luck, mine arrives Wednesday in time for the England match 🇬🇧 ... View more

@matlough wrote: @sewarner wrote: @ewanstancarr wrote: Just so I'm clear can anyone confirm they got a refund from JL on the basis of the "dongle" alone. I was in dialogue for months and JL stated categorically they had offered all customers in my position the same deal...and this was far from a refund. If anyone is prepared to give me details I'll go back to JL I’ve just ordered a LG B7 from John Lewis to replace my KS8000.  Unfortunately they also want back the bundled 4k DVD player as well but that’s life.  I was offered a Smart Things box after they had consulted with Samsung but told them it was either the dongle or a replacement tv.  To be fair JL have been good on this which is why I will continue to buy from them.  The process from end to end took about 2.5 weeks.   TV will arrive on Wednesday in time for the England match (and now Wimbledon).  Happy days. Thats good news! That's now 2 people who have had success with JL. I tried back in Feb but got fobbed off so will try again today.   Can I ask, did you use  customerservices@johnlewis.com? And also would you mine posting or PM'ing the successful email you sent to JL? (cheeky I know! 😉 ) Guys   I e-mailed JL at  customerservices@johnlewis.com and all the e-mail really stated was regarding the missing dongle and mis-selling.  Other info if you want to quote it is on page 1 but to be honest JL are only interested in talking about the dongle.  You can send them a pdf of the web page with the advert (I didn’t) which can be found by typing into google ‘John Lewis Ue55KS8000’ which will give you the web page of my model, other models are also there.  I also asked for a credit to purchase an alternate tv, I didn’t as for a cash refund.     It it will take some chasing, initially ringing the customer services number.  They ultimately pass this to the buying office who will provide the credit.  The key is to be patient and have a friendly manner.  They may offer you a separate device but push for the dongle.  JL have been fair with me, I hope everyone else has the same result.     I would be interested to know whether Samsung pick up any charge for all of the returns? ... View more

@ewanstancarr wrote: Just so I'm clear can anyone confirm they got a refund from JL on the basis of the "dongle" alone. I was in dialogue for months and JL stated categorically they had offered all customers in my position the same deal...and this was far from a refund. If anyone is prepared to give me details I'll go back to JL I’ve just ordered a LG B7 from John Lewis to replace my KS8000.  Unfortunately they also want back the bundled 4k DVD player as well but that’s life.  I was offered a Smart Things box after they had consulted with Samsung but told them it was either the dongle or a replacement tv.  To be fair JL have been good on this which is why I will continue to buy from them.  The process from end to end took about 2.5 weeks.   TV will arrive on Wednesday in time for the England match (and now Wimbledon).  Happy days. ... View more

@Jep_uk wrote: @sewarner wrote: Does anyone have a link for the KS8000 for John Lewis.  I bought mine in Jan 2017.  I’ve seen the one for the KS7000 and may have to use that if JL push back.   Thanks, Steve https://www.johnlewis.com/samsung-ue49ks8000-suhd-hdr-1-000-4k-ultra-hd-quantum-dot-smart-tv-49-with-freeview-hd-freesat-hd-360-design-uhd-premium/p2621486 Thats for 49 inch. All you need to do is type in google 'john lewis' and size of tv eg 49ks8000 and it takes you to product page which is still up, but just states no longer available.  Thanks for this, I tried searching for the model on the JL web site and it could not be found.  Using Google gets you there, may be useful info for other people if they don’t already know 👍   Steve ... View more

Does anyone have a link for the KS8000 for John Lewis.  I bought mine in Jan 2017.  I’ve seen the one for the KS7000 and may have to use that if JL push back.   Thanks, Steve ... View more

@Gimpfont wrote: Stormed - Thanks for that, a good response. Wonder if this means that our TVs are displaying HLG on the correct gamma curve.   Sewarner - Can you let me know how you are getting on with the JL refund? Did you have the smart things advertisement when you bought yours? I’ve been passed around departments in JL and patiently waiting for a response.  The claim was submitted 10 days ago.  The Smart Things was advertised. ... View more

@Stormed wrote: I replied to Samsung asking if the KS7000 would support HLG over HDMI whenever Sky update their Q software. I was told:   "We understand that you wanted to confirm if your TV model (UE49KS7000UXXU) supports HDR or HLG contents from external devices via HDMI cable such as Sky Q box. We'll be glad to assist you.   Upon checking, your TV supports HDR (High Dynamic Range) and HLG (Hybrid Log Gamma) from 4K contents via external devices connected through HDMI cable. This includes broadcast services (ensure that latest software version is installed). It is just the 4K version of BBC iPlayer that is not currently supported on your TV."     So, would I be correct in saying that all we will be missing is the BBC iPlayer HLG or is there something else?  I’m perusing a claim with JL for a refund and looking to go to the LG B7 but is it worth staying with the KS8000? ... View more

I’m trying to replicate the recording problem and could do with some advice.  I tried using a usb card reader with a micro sd card but the recording failed.  Do I need to use a usb disk drive or can I use a usb stick?  This is a backstop in case JL don’t come up with an offer.   Thanks Steve ... View more

@Jay108 wrote: Applogy,  if this has already be covered in prevous posts but has anyone had any success with John Lewis? I'm in the early stage of a battle with JL.  Their initial response is that I should have reported the missing Extender within 31 days.  I've now replied to them and also quoted Richer Sounds efforts.  I will update once I get more information.   Steve ... View more

@paul1277 wrote: @Mal1 wrote: I just ordered the LG oled65b7v from richer sounds. They have given me close to full refund on 65inchKS800. Just over £100 less than full price. Richer sounds have proved good to deal with.  They are picking up old tv and delivering free.  A big thank you to you all on this forum.  Paul1277, a special thanks for all your thorough work on this.    Well done and glad I could help. Spread the word and hopfully more will be successful. I was supprised when Samsung UK gave me a full refund for my 65KS9500 due it not doing sceduled recording which they eventually admitted they were having problems with, all there newer models including the q series. Their customer service would never admit that and had me running round in circles. It was only by going to the CEO UK Samsung when I got things sorted. It still took a lot of emails and I also included the smart connect and iplayer HLG. They would only accept there was a fault with the recording. Anyway still got my money back. Again well done and hopfully everyone else on this path will see it is possible because Richer Sounds would not refund if they did not have to under consumer law. This could be used as an example to other companies.   Paul   Hi Paul, can you please explain what the problem is with scheduled recordings.  I have a KS8000 so would I see the same problem?  I may need this as ammo is JL don’t come up with an offer.   Thanks Steve ... View more

Out of interest had anyone had any success with John Lewis.  I’m waiting for a reply following my claim but as yet not had any response.   Thanks, Steve ... View more

I’ve just started my mis-selling claim with John Lewis.  Although I love the picture on my KS8000 I’m also hacked off with lack of support from Samsung.  I can’t see me buying another Samsung TV ... View more

HI, is someone able to send me a PDF or screenshot of the John Lewis site as it's now gone.  I bought mine KS8000 in Jan 2017 so will I be able to claim on dongle issue, I'm sure that it was advertised when I bought the TV. ... View more