@Anonymous User wrote: So after finally setting around to discovering my TV will not be supported anymore and the Dongle isnt coming, like most of you I decided to start a claim for a refund. I phoned John Lewis today, The first woman I spoke with advised me that it was Samsungs responsibility and I needed to contact them, I advised her of my consumer rights and how the buck stops with the retailer ie: John Lewis in this case, I was then placed on hold on and off while she sort advice for about 40 Minutes! only to be put through to a customer relations team manager (whom turned out not to be) and who was very pedantic and condescending with me.. she again pretty much refused my claim but refused to send it me in writing, she refused me a Deadlock or Final response letter.. she advised that all of john lewis sales pages advise that 3rd party features are not their responsibility. Thsi went on for about another 30 minutes, she then tried to advise Samsung are offering a Smart Things Hub free of charge that will replace the dongle, I advised it wouldnt and refused it, this went back and forth she put me on hold for a further 20 minutes, she had terrible emapthy to the situation and clearly didnt want to listen, she stated at the end they needed to look into this further and would call me back within 3 working days.. I left it at this point, I have sent an email also to see what may come of that, but with them refusing a Final Response, I may have to take this through ADR Ombudsman,. Can anyone provide me with any evidence for the John Lewis page advising about the Smart Things Dongle? as the link https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1 no longer links to anything and wayback doesnt have a record of this, its for the KS7000 55" model if possible, any support would be much appreciated. Type into google “John Lewis ksx000” where x is the model no. This will give you a page where you can get the original description.
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