@Adnaan wrote: @tf2006 wrote: I think it's quieter because a lot have given up and using different phones. I'm on a different make now and just waiting for my full refund to appear in my account.  Good luck That's not the case for me, phone is working as it should. No drops since the last update.    Me too. Haven't had one issue since the update. Working perfectly.  ... View more

@BilalB wrote: Maybe clearing the cache might work rather than doing a full factory reset .  My update is working fine and I have not done a reset. The speaker cut-out on the Sky Go app is still not resolved though which I can live with.   S9+ dual sim EE and Virgin. England.     Agree. I did a factory reset before the update hoping it would solve it. When the update was released I simply installed it and have had no problems since.  ... View more

@Gerkygirl wrote: Soooo, I bit the bullet today! I got brave and got myself another S9+. I've done allll the updates and will now see how I get on with the calls!! Fingers and toes crossed! I'm too nervous to fall in love with the phone!!! 😂🙈 Will report back in a few days!      Gerkygirl as long as it has the latest update you'll be fine. I'm using the phone at home now too instead of my landline and I haven't had one issue. Enjoy the phone 👍 ... View more

@Sdok wrote: CAN EVERYONE PLEASE STOP CONPLAINING AND ARGUEING WITH EACH OTHER?   Instead, let's all report on the fix for the newly released update so everyone can benefit from it. We all come here to seek a resolution, not to read your arguments about who's right and who wrong. PM each other instead if you feel inclined to do so.    Thanks.     Well said. The update is being rolled out and it has fixed the issue and greatly improved call quality. As frustrating as it was I personally am glad I held out for the fix. I think seeking compensation is just ridiculous. Come on guys, really??    ... View more

@alesmira82 wrote: Well I understand the impatience but it's surely coming to UK as well seeing it's now in many European countries. The most important thing is to know that so far the fix ard4 seems working fine. It will come everywhere in some days week   Exactly. Had I known 2 weeks ago that others on here had the fix and it was just a matter of waiting I would have been very happy. It was the not knowing that was very frustrating. At times I was convinced it would take several months. The update is out there. It fixes the problem and the calls are flawless. It's worth the wait.  ... View more

@alesmira82 wrote: I don't understand why continuing to call Samsung can help them to speed up, honestly. They released already the fix (apparently), it is the ARD4 for no-brand phone. The people with branded phones just have to wait some days and they will get it as well. What is the benefit to insist with Samsung I don't get it.   I bought my phone directly from Vodafone and received the update 2 days ago.  ... View more

@Gerkygirl wrote: @misty71 Thanks for that! I returned 3 handsets to Vodafone and got a refund. I just don't have your patience!! But I've been following here daily to see when it got fixed!! I'm thinking I might wait a day or two and get one that has the update already on it and running!! Just can't believe it's taken so long to get a fix!! I got my first one on the 17th of March! I shall keep following here for updates!! You all have the patience of saints!!!   Gerkygirl that was part of my dilemma. I'd sold my S7 Edge so I would've been left with no phone. Didn't want anything else. I'm sure once you get your new one you'll be thrilled. It's such a good phone!    ... View more

@KaiserMCG wrote: ] misty71   @misty71 wrote: Just a quick update from Ireland. I made a 25 minute call on my way to work this morning. No drop/gaps but after 23 minutes I got terrible interference on the line. The person on the other end couldn't hear it but I clearly could. Might be just a once off but I wanted to point it out as it's not something I've experienced before. Other than that I'm really happy to report the issue is fixed 😊   I've had that happen as well on my old(er) S7 Edge... it's not related to this issue I'd think. As an update from my side (Vodafone Ireland), I've made a few more long calls since yesterday (last one was 40 minutes about an hour ago) and happy to report no issues     I think you are 100% correct. Its just something I've not had happen before on either the S6 or S7 Edge. Been using the phone all day though and not a blip. Delighted 😊 ... View more

@Adnaan wrote: I'm just curious, but does anyone know why they are doing a delayed roll-out. I'm usually a fountain of patience, but this is edging me to my limits lol. If it helps, I'm in the UK I might be wrong but I think it's usually done that way. I know in the past my partner usually got any updates on a sim free phone before I got one tied in with Vodafone.  ... View more

@Gerkygirl wrote: I'm too nervous to get excited!!!   Okay, question, for those of you in Ireland, would you wait a few more days to buy another one or do you think I'm safe enough to buy today?? Thoughts?! Advice!? It truly was a gorgeous phone, I just needed it to really, well, make calls!!   Is it time to get excited yet?!?!? 😂      I'd buy straight away. I was having the issue on almost every single call and haven't had it since the update so it appears to be fixed. In saying that, if you want to be really sure just keep checking back here to see how it's going. I absolutely love the phone and even though it was driving me nuts I'm happy now I stuck with it. Keep us posted!  ... View more

@Kilsmum wrote: Misty 71. I returned my phone to Vodafone lreland after having two phones with exactly the same issue. Calls going silent and very poor coverage. I would buy it again in a heartbeat if it's sorted. I have had that issue in the past with line interference and it wasn't with the S9.     Hopefully it was just a once off. The phone is running like a dream since the update.  ... View more

@Sofia92 wrote: I'm so excited for you guys! I returned my phone on Monday (because my 14 days of free return was ending) which I'm regretting (takes a month before they receive the phone and let me order I new one). But FINALLY, we got our way I'm following this conversation each day!  Finger crossed!    At least you'll get as brand new phone working perfectly 😊 I was on the brink of returning mine when word came through about the update. I'm happy now I held out as it really is a terrific phone. I just hope Samsung learn from this and listen to their customers in future.  ... View more

Just a quick update from Ireland. I made a 25 minute call on my way to work this morning. No drop/gaps but after 23 minutes I got terrible interference on the line. The person on the other end couldn't hear it but I clearly could. Might be just a once off but I wanted to point it out as it's not something I've experienced before. Other than that I'm really happy to report the issue is fixed 😊 ... View more

@Kezuk999 wrote:   Received this 2 days ago .....no FIX AVAILABLE YET      *****!!! I got the exact same message on Facebook last night and received the update this morning. Calm the ***** down!    ... View more

@Div wrote:   We are discussing this...please have a little patience..     Can confirm that I've made several calls today with no call drops or silent gaps. All good so far!  ... View more

  Ireland. About to install it. Will check it out and report back. Sounds very promising though.  ... View more

Lee the follow up to that was " we have been advised that this software update is intended to resolve such issues."   Except it didn't.  ... View more

@Div wrote: Users who received messages from samsung on Facebook aadmitting the issue...can you please share a screenshot for the rest of the people who are still being told that the phone has no issues   ... View more

@Sundaytwist wrote: I called, raised an official ticket, nothing happened with it for close to a month, and then raised a complaint ticket via this procedure: https://complaints.vodafone.ie/     Cheers for that. I'll get started on it. ... View more

@Sundaytwist wrote: I'm on Vodafone Ireland and raised an official complaint and I have been released from my contract and posting the phone back to them.    I have a S9+, my calls fade out, drop and when I go from 4G to 3G,  the call quality is abysmal and the line breaks up. I feel so let down by Samsung,  I have been using the Galaxy S devices since the first Galaxy S seven years ago but never again.    I'm either getting the P20 Pro or Iphone8+ as I need a phone for work emails etc.   Interesting. I'm also with them and was hoping this issue would get sorted but I'm not holding out much hope. How did you manage to get released from the contract? They are insisting I send the phone away to be assessed but I'd rather just have a refund now and go back to using my S6 (with cracked screen!)   ... View more

@Hanks1878 wrote: Everyone talking about exchanging the Samsung S9 for something else but what phone out there is good enough to compare with the S9     Right now I'd be happy with a phone that was capable of making a call   SAMSUNG.......SORT IT OUT!!!!!!!!!!!!!!!!!!!!!!!!!! ... View more

@SylK wrote: Hi, for my S9+ (Vodafone/ Ireland)  is not helping.     https://community.vodafone.ie/t5/Android-Devices/Samsung-Galaxy-S9-dropped-calls/td-p/217102   Maybe post here and let Vodafone Ireland know you're having the issue too. I regret not returing it within the 28 days.   ... View more

@Adnaan wrote: @Div wrote: Well actually adnaan its good if others also triy...like you didn't have any luck earlier but are getting lucky now..i would actually like to hear from others and see if i helps..hoping to hear more positive feedbacks....please keep us updated..thanks Will keep you guys posted, the weird thing is I haven't done any other changes. That being said, with other people not having any luck, I guess its just a waiting game till I get the dreaded call audio drop     Unfortunately it hasn't worked for me either. ... View more

@djleecharles wrote: So how can we get the message out?   I've tried YouTube videos but that’s not getting enough hits :-(   its so frustrating because the phone should be the best we’ve had. I love the upgrade scheme there’s nothing to compare to it. I so don’t want to change brand I like Samsung   but I can’t work with a phone that I cant call people on...aaaargh!!!!   How do we get the message out? I think the easiest and quickest way is to tweet/post on Facebook/WhatsApp etc etc......... whatever it takes. I know some people have said they don't have twitter accounts well open one if you don't. If we're serious about spreading the word then we'll do it. Anything else is just *****e talk.  ... View more

@soullesstrance wrote: and how about it? sth better? I've only made one short call and it was ok. Might take a day or two to find out.  ... View more

  This is the update I installed this morning.  ... View more

@alesmira82 wrote: @misty71 wrote: I just got the latest update (ARCD). Can anyone confirm if it fixes the problem?  @misty71 wrote: I just got the latest update (ARCD). Can anyone confirm if it fixes the problem?  I got an update of 61mb is this the one you're referring to?  That's the one. Any luck with it? I've just installed it.  ... View more

I just got the latest update (ARCD). Can anyone confirm if it fixes the problem?  ... View more

@djleecharles wrote: More great news misty geez   Get the feeling Samsung may be recalling these phones!   Hope not but it's not looking good   This has been an intermittent problem since I got the phone. There's a thread about network issues on here I think. I can honestly say it's the worst device I've ever owned and I've owned some pieces of *****. It has the potential to be fantastic but when you can't do the basics like make a call or send a text it's just a dud. I'm kicking myself for selling my S7 Edge.  ... View more