Same here. Ive been having my note 10 just a little over 10 months now. Paid over 1,000 dollars for it. I bought the sturdiest phone case I could find to protect this product. I made sure the sides and edges of the case would stick out further then the screen would. So far the phone protector has worked great and has done its job. Last night I was laying on my bed and I was using my perfectly good phone to shop for shoes online. When I realized my two sons could also enjoy an extra pair of shoes. I get up, put the perfectly good phone in my pocket and walk straight to the boys room. I sit on their well cushioned bed and ask them to look for the sizes on their shoes so I could buy the next size up. 30 seconds later they tell me their size. So, I pull out my phone from my pocket to order the right size and to my surprise I had a visible crack on the side of my phone. Right next to the power button. I was really confused on how my screen cracked and could not find explanation for this. So, I went to google to help me try to find some sense. Now I am here and know there is a defect with this phone. My theory is that because the power button and volume keys are in one side and also next to each other. That throughout time from us putting pressure from turning on/off phone and turning up/down the volume. It eventually results in a crack near that area. This fragile area in our phone is obviously not our fault as consumers and is obviously a defect. We should not have to pay 400+ to fix the screen or be forced to buy a new phone. I cannot afford to buy a new phone every year. I have done everything in my part to keep this phone safe from damages. I am going to call samsumg and try to get help. But, I am pretty confident they will deny any defect and give me the run around. I have attached pictures to show the crack near the power button and pictures that show my sturdy case. I have been a loyal costumer of samsung but If I dont get help from they I am going to forced to move elsewhere.
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