It's really exciting to see how the app has developed and the potential for the future.    Ryan ... View more

@Carolll I wouldn't personally recommend uninstalling as it's a really useful app. But thanks to @SithLord for highlighting the option. I had a notificaton via the app that Instagram wasn't performing as expected and recommended I closed it down to increase performance. The app will also then allow you to send an error report so the error can be further looked into       Ryan  ... View more

I've upgraded and love the new device. Utilising the Samsung Members app and doing all sorts with the S Pen are two of my highlights.    Ryan ... View more

@S8Owner76 it's a good point, and I think the dual-SIM option is very popular.   As you mentioned, the single-SIM S9/S9+ has a micro SD card slot, where you can add up to 400GB of extra space (for photos/videos/music etc).    Link for reference > http://www.samsung.com/uk/smartphones/galaxy-s9/performance/   I'm confident you'll be really happy with the phone, regardless on which option you go for!          ... View more

@John4Oh thanks for the reply! No immediate plans for the mini as far as we're aware. If anything changes, will let you know! ... View more

@John4Oh @BandOfBrothers @S8Owner76 @JAMES4578 thanks for the comments guys. Now we've had a bit of time to digest the announcement, do you have any questions on the S9?      ... View more

Good evening everyone! During a bit of well deserved annual leave for @AntS I just wanted to add some commentary at this stage (trying not to use the word "h e r e" too much!) I'm pleased progress has been made but we are still listening and reporting the comments that are being posted. The suggestions / comments are passed to the developers, and despite the feeling that 2016 model owners are being ignored, I promise it's not the case. As @AntS mentioned beforehand, if and when there are further updates to share, we certainly will. This doesn't resolve anything immediately but work is ongoing and the activity on this thread has helped move things along. In other news, "h e r e" being censored as a profanity has stumped us (currently being looked into) and I hope everyone has a great Christmas and New Year. ... View more

@jw24 Sorry to hear you're having to go through this process. Our engineers are arranging visits to install the new firmware through a USB stick. Rather than replacing the full TV set, this could be an option as well? Give the AV Support Team a call if you want to discuss that further.   @FKD4GOT Appreciate the feedback, and apologies it's happened. The AV Support Team will be happy to book a visit and get the firmware installed ASAP. Thank you for sharing and feel free to keep us all posted!   Ryan ... View more

@Armin1969 Welcome to the Samsung Community! If you've had the s8 within 30 days we would recommend speaking to your retailer to discuss your returns options. We're also happy to help troubleshoot and fix the problem too.    When you mention screen problems, can you explain exactly what's happening please?    Ryan ... View more

Great to hear @MikeEvo thank you for confirming!   Just checking in, to see if everyone has been contacted? We've also posted the best way to proceed at this point.    We're continuing to pass questions and comments to the engineers as well.    Thank you all.   Ryan  ... View more

Thanks for confirming everyone. My team have gone home for the evening so we will pick up first thing tomorrow.   @MikeEvo really concerned to hear this. I'm making contact with the specialists now.    Appreciate everyone's patience here.  Ryan  ... View more

Good evening everyone! My name is Ryan and I'm one of the Community Managers here.    Thank you all for contributing to the thread, the Moderators have started to respond to everyone individually who's been affected. If we've missed you, please respond here so we can get in touch ASAP!    Ryan  ... View more

Good evening everyone! My name is Ryan and I'm one of the Community Managers here.    Thank you all for contributing to the thread, the Moderators have started to respond to everyone individually who's been affected. If we've missed you, please respond here so we can get in touch ASAP!    Ryan  ... View more

Hi @Gravyboat01 great to hear you're using the new 360 camera.   The recording time can differ, depending on a few factors (FPS being shot etc).    What were the settings you were using during the recording? The recording time is "up to 130 mins (2560 x 1280 / 30fps)"   Ryan ... View more

@NotSamsung wrote: @Bryantay wrote: I have R3's and while they do have better base I can't say they perform any better as surrounds. Like Nick0, I'm still not impressed. I never really even notice the surrounds are there no matter what movie i'm watching and with the center speaker sounding so thin on the voices I tend to always end up switching back to just the sound bar before the movie finishes as it seems to give a fuller overall sound. Being that I can't hear the surrounds anyway this seems to be the better choice...     That's my experience as well, tinny center speaker on K650.  Need to add that the volume on the K650 drops significantly with DD5.1.     These are the two known defects of the K650.     I've asked Samsung (Ryan) to confirm this with his technical engineers.  He has not done this as yet.  He did, however, wrote me saying the K650 is not defective, but admitted that it's his subjective opinion, not objectively verified by his engineers and clearly contradicts our tests/experience.   For these defects to get resolved we need first and foremost for Samsung to admit it exists.  Ryan is not helping with this although he can.  That is what I expected from this Samsung forum.   Ironically, this is why Samsung will continue to lose customers and stifle innovation.    Ryan,  you know what to do.  Good morning @NotSamsung   Apologies if my previous messages weren't clear, this is a good opportunity to clarify where we currently are.   Unfortunately, I'm not a technical expert for the K650 and can't directly answer your questions. I've passed yours (and the other Community Members') comments and feedback to the specialists for review. As soon as I hear back from them, I'll reply to everybody with an update.    Please let me know if you have any suggestions on how myself and the team can offer any further assitance. Just to be clear, we will answer any questions we can. In the event we can't (like we have at the moment) we always refer to our specialists.    Just a heads up for those I've spoken to, I'm on annual leave from 7th - 14th July. The other moderators will be monitoring this thread in my absence.    Ryan  ... View more

@NotSamsung just dropped you a private message. Hopefully that will help!  ... View more

@NotSamsung wrote: @RyanM wrote: @NotSamsung wrote: @RyanM wrote: I've had a few questions from members which have been passed to developers. Once I receive updates I'll be sharing them in the Community. Thanks everyone for your input.  Ryan,   I took time to test the K650,  to write down the test results, and to post two questions to you.   Perhaps, by unintended oversight, you completely ignored my post.   Can you please answer my questions.   As mentioned I have passed all the questions and comments to the developers. I'll keep everyone updated as soon as I hear anything further.  Why do you deliberately not to answer my questions?   You should ban the user that called you a troll.   I don't personally have the answers to your question @NotSamsung. Once I have an update I will come back to you with an update. Thanks for your patience, please leave it with me.  ... View more

@NotSamsung wrote: @RyanM wrote: I've had a few questions from members which have been passed to developers. Once I receive updates I'll be sharing them in the Community. Thanks everyone for your input.  Ryan,   I took time to test the K650,  to write down the test results, and to post two questions to you.   Perhaps, by unintended oversight, you completely ignored my post.   Can you please answer my questions.   As mentioned I have passed all the questions and comments to the developers. I'll keep everyone updated as soon as I hear anything further.  ... View more

I've had a few questions from members which have been passed to developers. Once I receive updates I'll be sharing them in the Community. Thanks everyone for your input.  ... View more

@NotSamsung wrote: Indeed, it must be easy to admit that there is no process to inform Samsung of their product defects.   Ths irony is that the Samsung engineers knows very well what the defects are, but refuse to fix it.  Either that, or Samsung do not test products.    How do I get a refund for this defective k650? The Customer Services team would speak to you initially, help troubleshoot the issue and then take corrective action if they're unable to assist any further. This could be looking at an engineer/repair for example. The calls and interactions are logged on a central system which is then passed to the relevant teams.    The engineers are informed of feedback from customers. We attempt to replicate customer issues which isn't always possible. As @AntS mentioned earlier, there are various teams and channels out there. I think I addressed this before, but we need to do a better job of making those channels more visible.    You're going to struggle to return the K650 if it's outside of the 30 days. Where did you purchase it from? We would recommend speaking to the retailer and asking if they would accept a return.      ... View more

@NotSamsung wrote: @simon_w wrote: Notsamsung   I would expect the Left Right and Centre channels to all be the same in the way the sub component is handled.    The soundbar has pretty small speakers inside so the amount of bass it can produce will always be limited. Therefore it makes sense that even if no signal is specifically sent to the sub channel in the Dolby Digital stream, the active crossover in the soundbar should route something to the sub to support the sound for all the front channels.    I dont expect the same behaviour for the rear channels as the soundbar does not know what frequency range the rears can reproduce (different for R1/R3/R5) This is a bug then given that it works on the m650 and lacks crossover. That's on addition to the low volume when using DD.    How do we log a bug with Samsung?    Samsung,  are you reading this?      Samsung claims for the ms650: ' Samsung also reckons its dedicated centre channel improves voice clarity compared with traditional soundbars, as the sound comes from a single unit with no subwoofer to muddy the water.'   I they got it working for the ms650. So why can't they get it working for the k650?   Simon,   You need to explain your claims.  My TV manual differs to your claims.   HDMI Audio Format. Sets the format of the audio input signal so that it is suitable for the external device connected to one of the TV's HDMI ports.     Audio Format.  Selects tbe digital audio output (S/PDIF) format.  The available formats depend on the input source.   Hey @NotSamsung we are indeed. Feedback has been passed to the developers who we liaised with previously on this thread.    It's very difficult for me to set any expectations at this stage, other than I've passed the comments along and will come back to you personally. Those things I can/will do.  ... View more

Thank you  @Robbienobs - it's clear we need to make sure the Community is fully aware of the escalation routes.    Lots of great feedback for us to work with. I've said it before but I appreciate the time and input from everyone.  ... View more

Thanks for the quick response @Bryantay and your honesty as well.   We're all very much aware of the history of this thread. Taking a retrospective look at things, we've not been as vocal with the Community as we should have, especially when trying to get your issues resolved. We have always passed comments, suggestions and feedback on to developers when they've been brought to our attention.    I'd like to say sorry to you and anyone else here who feels we haven't made enough effort. I'm disappointed that there is a negative view on my team. I promise we want nothing more than to see results from feedback we're given. Especially given that we love interacting with advocates of Samsung and really enjoy being part of the Community.    Just one last point to make, I've already messaged a few members who have contributed to this thread. I'll drop you a PM now.  ... View more

Hey everyone! Sorry I've not replied sooner. My name is Ryan and I'm one of the Community Managers here. You'll have all probably spoke with @AntS and a couple of others within the team.   Just wanted to drop a message to politely request for everyone to be respectful when discussing and debating. I love how engaging this thread is and how the Community has driven us to provide answers. We're genuinely keen to provide answers and support with any products you guys have. I'm hoping it's not spoilt if we need to edit or remove posts due to tone or language.    Look out for more to come and I'll be sending some private messages too. For my clarity, if there are any existing/outstanding queries the team can support with, please let me know. Thank you all again for your contributions and feedback - I hope it continues.  ... View more

Thanks everyone for your feedback! Please feel free to keep it coming. Thank you to @Bades1978 and other Community Members for your assistance with queries.    Keen to share a new promotional video as well which was uploaded to our official YouTube channel. We're loving the infinity display here, it makes such a difference to viewing videos.    https://www.youtube.com/watch?v=-cCjcP4H8BE&feature=youtu.be ... View more