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22-01-2019
07:59 PM
Well, Pie has arrived and guess what SAMSUNG LIED. Contacts STILL cannot have individual notification tones. Well it looks more and more that as I and the rest of us that have been told it would be in the next update and have been lied to, when I upgrade my phone it will not be to another SAMSUNG. No respect or anything for their phone owners. They apparently do not give the preverbreal *****! Well come my upgrade date I will be saying goodbye.
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16-01-2019
11:00 PM
Well I hope you have them both barrels in the survey and told them they suck! From it will be in the next update to maybe in a future update just back pedals yet again. They are losing all confidence if their customers had any left at all that is!
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25-12-2018
04:28 PM
Sent to Samsung on Facebook Ok so 10 months after purchasing your top of the line flag ship phone Galaxy S9+ and finding out that certain basic functions had been removed from the Android UI. And then being informed via the Samsung community (after many many posts from many people ) that the individualisation of text tones will be brought back on a future update, we are STILL waiting for this update to transpire. So instead of the community pages, let's go global and see if this has a different outcome. Not just the company speak basically blanking off it's customers, let's have some truth and action for a change. If you are interested about how much this has dissatisfied you customers feel free to read S9 Text message ringtone (Samsung Community Subscription Update) Lets see if we get anything now?
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31-10-2018
01:41 PM
Well UPDATE though on a Galaxy S9+ and surprise surprise, no CHANGE. See above for specifics re the version etc. On EE in the UK. MESSAGE TO SAMSUNG (IF YOU BOTHER TO READ THESE COMPLAINTS YOU DO NOT HOLD UP TO WHAT YOU SAY! YOUR UPDATE PROCEDURE SUCKS AND STILL NO CHANGE IN THE WAY THAT WE CAN ALLOCATE PERSONAL TEXT MESSAGE TONES. I KNOW ABOUT THREAD TONES AS I TOLD EVERYONE INITIALLY. WE HAVE BEEN WAITING FOR THE UPDATE AND STILL NO CHANGE IN THE WAY THAT IT CAN BE DONE. HOLD UP TO WHAT YOU SAY AND REINSTATE IT IMMEDIATELY. THE SOFTWARE WAS THERE SO PUT IT BACK! YOU ARE TICKING OFF A LOT OF CUSTOMERS AND WE WILL NOT BE COMING BACK TO SAMSUNG ONCE THE RIPOFF OF THE CONTRACTS COMES TO AN END. RANT PAUSED BUT NOT OVER! (AND I'M NOT APPOLOGISING FOR THE CAPITAL LETTERS)
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25-10-2018
03:20 PM
Interesting. Where in the world are you and can you put on your software version please?
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15-09-2018
09:13 PM
Nothing I'm afraid sorry
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15-09-2018
06:35 PM
Yes it works but every morning I have to restart bluetooth so it reconnects. Pain in the ***** and no one wants to take ownership of the problem!
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07-09-2018
05:51 PM
Don't get excited, we've been on to Samsung since launch day about this. So don't hold your breath!
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30-08-2018
03:30 PM
Thats why its a work around. Until your airtime provider and their tech support clear the software upgrade its the best there is. Until then just keep chipping away at samsung and phone supplier till its sorted.
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13-08-2018
05:15 PM
1 Like
As has been put on here so many times, this has NOT been resolved properly, it's a work around and only applies to conversation threads, not individual contacts. Delete the conversation and the sound will automatically default to standard sound settings. Until Samsung resolve this correctly, God knows when that will be!, we will still have this coming up, and as a by line, will admin remove the resolved solution tick on this complaint. It is NOT RESOLVED, not until individual contacts can be allocated individual text tones, just like ring tones. RANT STILL NOT OVER!
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01-08-2018
08:21 PM
Has anyone ( in the UK) with EE got the Oreo 8.1 update as this should have been out ages ago and with the notification tone issue supposed to be resolved in the update ( I'll believe it if it happens) I'm on he edge of my seat with apathy! Or have any of the moderators got any further info.
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24-07-2018
01:36 PM
Not meaning to sound rude, but we've heard this for a long, long time, updates come and go and still this is not resolved. Forgive me but I will believe it if, more than when it happens.
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08-07-2018
08:08 AM
Its now 2 months later and have had nothing but the same issue. Is there a way to update the bluetooth in any way or can anyone else come up with an answer. Have also logged the issue with fitbit support too.
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22-06-2018
03:58 PM
Please refer back to my previous posts. It all depends on where you are and carrier. I'm in the UK on EE.
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21-06-2018
05:51 PM
1 Like
When I updated it is in the UK with EE. It's Samsung Messages via the Galaxy updater, NOT Google play store. Hope this helps
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19-06-2018
08:42 AM
1 Like
I'm in the uk. Us hasn't been updated. Also as you are on a phone lower than an S9 then the update may be delayed. Not sure. The only suggestion could be to email samsung cust serv direct . Hope it helps.
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19-06-2018
08:09 AM
1 Like
If you check back I've put some screen shots on to help people.
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18-06-2018
03:55 PM
3 Likes
That is what you should check your updates for messages in. You may have already had it and havent realised or its a steady roll out, I'm not sure. But the rest of my post should point you in the direction if the update is on your phone already. This is the latest version I have. If yours is the same you should be abke to asign notification tones to each thread. Regards Tango.
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18-06-2018
03:26 PM
Update samsung messages (or the built in message app)through samsung galaxy updates. You can then go through individualising conversations by different tones. Please note this is a work round not a full blown update. We still want to have notification tones for individuals. This just enables you to do it for conversation threads.
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15-06-2018
07:12 PM
It's through the message app itself. It's the conversation or head that you apply the sound to, so if you keep the conversation in your message app and not delete the whole conversation it should stay the same. Hope this helps, as I said it's a work round not a full blown solution.
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15-06-2018
02:33 PM
1 Like
Thank you Samsung. Update through and you can now individualise text tones. Go to Samsung updates. Then updates in my apps. Samsung messages and update it. Then when opening go to the 3 dots at the top and from there you can individualise conversations . It's a work round but it works!
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13-06-2018
03:49 PM
1 Like
Unfortunately there is no timescale on this. Just to keep us all still with Samsung
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26-05-2018
05:40 PM
1 Like
Ok. Had the latest update from Samsung overnight, oooo we have Wi-Fi protection, bixby updates but still no text message tone options for individual contacts! Yet again we will hear " we're looking into this .... blah blah blah, going into a newer update ...... blah blah blah " etc and nothing gets done. This had better be looked at very soon or there will be a lot of current Samsung users migrating to other handsets as soon as contracts allow, and I will probably be one of them. AN HONEST REPLY SAMSUNG IS WHAT WE WANT TO HEAR!!
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18-05-2018
10:38 AM
I connected my fitbit with no issues about 4 weeks ago but in the last week I'm having problems syncing the device. It's paired but for some reason not talking to one another. Any ideas? Regards Dave
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05-05-2018
10:03 AM
1 Like
Well, had an update this morning. Still no change! Come on Samsung. This is getting rediculous!
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03-05-2018
06:12 PM
1 Like
Although I'm not supporting Samsung in this, they are only the phone manufacturer, however the software is Android so we really should be hasselling them too! Pincer movement required!
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25-04-2018
11:10 AM
3 Likes
Carlh Any update on the update...if you see what i mean. The number of people on this thread and others does show the amount of disappointment in this. And its not like we can take our phones back as we are under 12/24 or more contracts with them.
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08-04-2018
01:36 PM
Does anyone know if this offer has been withdrawn? Can't find the app anywhere, just the normal kindle app with no free monthly book for Samsung owners. TIA Dave
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17-03-2018
01:02 PM
7 Likes
Thanks for your reply however I would prefer Samsung to get there ass into gear and sort this out which judging by other posts on the website seems to be that other people want it as well.
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10-03-2018
02:57 PM
9 Likes
Hi. I've just early upgraded to the S9+ from the S7 edge. On my previous phone I could have different tones for contacts if they sent me a text ie my wife had one tone, and my kids had different tones along with default tones for others so I knew who was trying to contact me and so I could reply if needed. I don't seem to have this option in the S9+ in the contacts info when editing the preferences. If this has been removed it seems a retro step for the phone. Can anyone help with this? Cheers.
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