Yeah that's what I'm doing ... View more

I tried to enquire about my balance ( a year left now with my phone) but even with klarna letter heads with my loan agreement on, a specialist team who took over the close brothers contract now deal with the remainiers... I'm done with klarna with Samsung. Until they part there's no programme I will risk any credit faulting on. ... View more

81 pages of problems listed here... Can you imagine the people not finding this forum. I'm waiting for loads of everything working posts now but it's not happening... This is absolutely crazy for business... When klarna took over from close brothers I didn't think it was a good idea mid contracts... ... View more

I've posted in twitter to klarna and Samsung Samsung say ring the support shop,which I'm not going out my way doing when I'm asking a legitimate question. And klarna won't talk publicly only through DM. ... View more

I Noticed the posts have slowed down now. And noticed when I reply instead of quick reply the post goes to the s20 tab post instead of this one? Hmmm. So what is the latest as no statement has still not been released.. Is this all sorted or still a technical unsorted mess? ... View more

No that's it for me. No phone is worth credit problems. And no business with disastrous support through this deserves any business. They should have closed the site link immediately but they wanted to hoard the orders... You have to make a company pay for complete incompetence and greed. ... View more

The total chaos financially this has cause without Samsung or klarna making an official statement or preventing further failed purchases and pointless credit searches by freezing the sites with notifications has surely made this a case for the financial conduct authority. To be asked to purchase a product then not be delivered it with numerous deposits is a truly disastrous case against either of these companies which either one will not accept liability fully and detrimental to people's credit scores.. All this has made me abandon this programme and maybe samsung also. Because if Samsung don't part ways with klarna after this they will show they don't have the customer as first priority....  ... View more

I totally agree on this Samsung should have closed the link stopping all these and future errors happening. But no they are just letting people jump off the cliff.... ... View more

After 2 days of total mayhem I hope this is sorted soon properly. I've come all the way from an s4, fridges, televisions with Samsung and to be treated as a returning long term customer with all this questions the loyalty. I will not purchase an s20 till I know this mess is sorted between the 2 companies. I order from day one of every launch day but not this series... Now a waiting game....  And please do Samsung a favour for next year... Boot Klarna off the partnership list they are totally incompetent...  ... View more

I've sent ... View more

One of the issues with klarna is the takeover of close brothers who were brilliant. They have not chased up there registers. They don't even know me yet I'm typing on a s10 plus from the programme from last year. And have pdf letterheads from klarna with the loan agreements on. I bet they know me if I stop payments... They don't know my address yet when I put my parents address in it was progressing further but I havent lived there for 20 years.. There credit checks are totally broke. There customer service is appauling. They have totally f....up the Samsung launch using this service.  ... View more