Hi Thanks for coming back to me as I am in the UK too. The problem I am having is finding someone at Samsung to take responsibility for the letters dropping off; I was told in the shop as they are a "Franchise" they don't have to do it for free & I would have to pay £40 to replace the 4mm letter, even though it hasn't been a year & is still under warranty. I did enquire about a Head Office in the UK but I was told there isn't one. I was thinking of trying another shop and/or then having to enforce the warranty as it is still valid.
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Hey! I've had three Samsung phones & I've never known the letters to drop/fall off the back case; I didn't even know that they were glued in until the 'U' dropped out & now the 'G' is lost forever. I have contacted Samsung Support on the phone, they advised that it is covered under the 24 month warranty & that I could take my phone to any Samsung shop & they will sort the issue for free. The problem being now I have been told at a shop that if I had a scratch they would repair it for free but the letters dropping out will cost me £40 as it's cosmestic, but then so are scratches; they said they couldn't repair it as they're not an official Samsung shop but a franchise. I've had my phone for under a year & now it has become a problem; my previous phones I've had for over 4 & a half years & no problems. On contacting Samsung Support again & speaking with a different person they are now take the side of the Samsung shop. I've looked at my warranty & it states defects & worksmanship as being covered. How can I get my phone fixed if no-one at Samsung can agree what is the correct policy?
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