Hey, I'm seriously disappointed in the customer service I received from Samsung. Very, very poor and completely regret giving them a chance to use their products. Basically I got in touch with their support team, with regards to this matter, and received a snooty email back basically washing their hands of the issue. Apparently as I had bought my watch through eBay the serial number was for a different country and the UK support team wouldn't be able to help. I was told to get in touch with the support team in the country I bought it - explained I bought it in UK but still wouldn't help. Pathetic in every sense of the word. To get it fixed I'm apparently to travel to Germany, France or whatever country it's from to get them to repair it. Wow thanks Samsung. Now I'm left with a very expensive watch which I can't use. Pretty much going to have to bin it - and that REALLY annoys me. Especially when it would take Samsung UK a few minutes to reload software. I've now passed my Samsung Galaxy Book to my wife, bought a Huawei Watch 2 smart watch (runs Google's Wear OS) and I'll be looking at a Google Pixel 3 phone to replace my S8 when it's launched in October. I'd heard Samsung support wasn't very good, now I have first hand experience if how really bad it is. Poor show Samsung.
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Hi there, Purchased a Gear S3 Classic watch in October and, for some reason, woke up this morning and it was stuck at the "Samsung Gear S3 Classic" login screen and not starting up. I've read numerous posts from people having the same issue and I've also tried the various fixes (pressing the power button until "rebooting" shows, pressing power button multiple times, selecting "recovery" option etc) but NOTHING is working. All I have now is a very expensive watch stuck on a login screen. Has anyone figured out a fix for this issue yet or have any suggestions about how to get this problem resolved? Sold all my Apple gear (iPhone, Apple Watch, Macbook Air, iPad Pro) back in October to move everything across to Samsung (S8 Phone, Galaxy Book 2 in 1, Gear S3 Classic watch). I'm hoping I haven't made a mistake. Come on Samsung prove to me I've made the right choice.
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